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Vision Large
Balanced Flue
with Thermostatic Remote Control
PR2360 Issue 4 (May 2018)
Instructions for Use, Installation & Servicing
For use in GB & IE (Great Britain & Republic of Ireland).
THE OUTER CASING, FRONT AND GLASS PANEL BECOME EXTREMELY HOT DURING OPERATION AND
WILL RESULT IN SERIOUS INJURY AND BURNS IF TOUCHED. IT IS THEREFORE RECOMMENDED THAT A
FIREGUARD COMPLYING WITH BS 8423 (LATEST EDITION) IS USED IN THE PRESENCE OF YOUNG
CHILDREN, THE ELDERLY OR INFIRM.
This product contains a heat resistant glass panel. This panel should be checked during Installation and at each servicing interval. If any
damage is observed on the front face of the glass panel (scratches, scores, cracks or other surface defects), the glass panel must be
replaced and the appliance must not be used until a replacement is installed. Under no circumstances should the appliance be used if any
damage is observed, the glass panel is removed or broken.
These Instructions must be left with the appliance for future reference and for consultation when servicing the appliance. Please make the
customer aware of the correct operation of the appliance before leaving these instructions with them.
The commissioning sheet found on Page 3 of this Instruction manual must be completed by the Installer prior to leaving the premises.
IMPORTANT
2
Appliance Commissioning Checklist ......................3
User Instructions .......................................................4
Installation Instructions ............................................9
Technical Specifications .............................................................9
Site Requirements .................................................................... 11
Installation ................................................................................15
Commissioning ......................................................................... 26
Servicing Instructions .............................................27
Fault Finding .............................................................................27
How To Replace Parts .............................................................. 29
Spare Parts List ........................................................................34
Service Records .......................................................................37
Information Requirement - Gas Heaters .................................. 38
Vision Balanced Flue
Contents
Covering the following models:
If you have purchased your stove or fire from an authorised stockist
within our Expert Retailer Network, then automatically your product
will carry a 2 year warranty as standard. The 2 year warranty can be
further extended to a total warranty period of 5 years by registering
your Gazco Stove or Fireplace within one month of the latter of the
purchase date or installation date. Accordingly, the start date for
the warranty period is the date of purchase. During the registration
process, the Expert Retailer details will be required for your Extended
Warranty to be activated. Any product purchased outside of our Expert
Retailer Network will carry a standard 12 month, non-extendable
warranty.
It is a condition of the Extended Warranty that the installation
complies with the relevant Building Regulations and is carried out
by a suitably trained and qualified individual (GasSafe in the UK or
equivalent in other countries) with the certificate of installation and the
Commissioning Report on Page 3 completed and retained by the end
user.
Full terms and conditions are detailed in the Warranty Statement on
the Gazco website www.Gazco.com. In the event of any conflict of
information the wording on the website shall prevail.
Important Note: Should any problems be experienced with your
product, claims must first be submitted to the Expert Retailer where
the appliance was purchased from who will offer immediate assistance
or contact Gazco on your behalf.
It is a requirement of the Building Regulations 2010 that the installation of this appliance is notified to the Local Authority. It is
the responsibility of the GasSafe registered installer to carry out this notification to the Local Authority via the GasSafe register
Competent Persons Scheme in England and Wales (different rules apply in Scotland and Northern Ireland).
When the installation has been notified, GasSafe will send a Building Regulations Compliance Certificate to you containing
details of the work completed. Please ensure that the person responsible for the installation of this appliance completes this
notification and records it in the Appliance Commissioning Checklist on page 3.
IT IS YOUR RESPONSIBILITY TO COMPLY WITH THE BUILDING REGULATIONS AND BE ABLE TO PRODUCE THIS
CERTIFICATE SHOULD IT BE REQUIRED IN THE FUTURE.
MODEL PEBBLE & STONE LOG EFFECT DRIFTWOOD EFFECT
NAT GAS LPG NAT GAS LPG NAT GAS LPG
Black Reed 526-071 526-419 526-112 526-425 526-010 526-409
Vermiculite 526-163 526-544 526-202 526-523 526-022 526-448
Black Glass 526-382 526-717 526-333 526-610 526-054 526-505
3
IMPORTANT NOTICE
Explain the operation of the appliance to the end user, hand the completed instructions to them for safe keeping,
as the information will be required when making any guaranteed claims.
To assist us in any guarantee claim please complete the following information:-
Appliance Commissioning Checklist
FLUE CHECK PASS FAIL
1. Flue Is correct for appliance
2. Flue ow Test N/A
3. Spillage Test N/A
GAS CHECK PASS FAIL
1. Gas soundness & let by test
2. Standing gas pressure mb
3. Appliance working pressure (on High Setting)
NB All other gas appliances must be operating on full mb
4. Gas rate m3/h
5. Does Ventilation meet appliance requirements N/A
BUILDING CONTROL NOTIFICATION YES NO
1. Installer notied GasSafe/Local Authority of installation via Competent Persons Scheme?
Retailer ...............................................
.......................................................
.......................................................
Contact No. ...........................................
Date of Purchase .....................................
Model No. ............................................
Serial No. .............................................
Gas Type .............................................
Installation Company ................................
......................................................
......................................................
Engineer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contact No. ..........................................
GasSafe Reg No. ....................................
Date of Installation ..................................
RETAILER AND INSTALLER INFORMATION
4
Welcome
Congratulations on purchasing your Vision fire, if installed
correctly Gazco hope it will give you many years of warmth
and pleasure for which it was designed.
The purpose of this manual is to familiarise you with your
appliance and give guidelines for its installation, operation
and maintenance. If, after reading, you need further
information, please do not hesitate to contact your Gazco
retailer.
WARNING
In the event of a gas escape or if you can smell
gas, please take the following steps:
• Immediately turn off the gas supply at the meter/
emergency control valve
• Extinguish all sources of ignition
• Do not smoke
• Do not operate any electrical light or power
switches (On or Off)
• Ventilate the building(s) by opening doors and
windows
• Ensure access to the premises can be made
Please report the incident immediately to the
National Gas Emergency Service Call Centre on
0800 111 999 (England, Scotland and Wales) , 0800
002 001 (N. Ireland) or in the case of LPG, the gas
supplier whose details can be found on the bulk
storage vessel or cylinder.
The gas supply must not be used until remedial
action has been taken to correct the defect and
the installation has been recommissioned by a
competent person.
1. General
1.1 Installation and servicing must only be carried out by a
competent person whose name appears on the Gas Safe
register. To ensure the engineer is registered with Gas Safe
they should possess an ID Card carrying the following logo:
1.2 In all correspondence, please quote the appliance type and
serial number, which can be found on the data badge
located on a plate under the Main Burner.
1.3 Do not place curtains above the appliance:
You must have 300mm clearance between the appliance
and any curtains at either side.
1.4 No furnishings or other objects should be placed within
1 metre of the front of the appliance.
1.5 If a shelf is fitted, a distance of 400mm above the appliance
is required.
1.6 If any cracks appear in the glass panel do not use the
appliance until the panel has been replaced.
1.7 Do not obstruct the flue terminal in any way, i.e. by planting
flowers, trees, shrubs etc. in the near vicinity, or by leaning
objects against the terminal guard.
1.8 Do not put any objects on the terminal guard; it will lose its
shape.
1.9 If you use a garden sprinkler, do not let quantities of water
into the flue terminal.
1.10 This product is guaranteed for 5 years from the date of
installation, as set out in the terms and conditions of sale
between Gazco and your local Gazco retailer. Please
consult with your local Gazco retailer if you have any
questions. In all correspondence always quote the Model
Number and Serial Number.
IMPORTANT: NEVER position a television or
screen above this appliance.
2. Operating the Appliance
The appliance is operated by thermostatic remote control.
Up
Down
1
2.1 Turning the appliance On:
Your remote can control the gas fire from pilot ignition
through to shut down.
To turn the fire on press the OFF button and the UP button
simultaneously. You hear several short signals.
The pilot and main burner ignite and the remote is now
in Manual Mode.
User Instructions
5
User Instructions
IMPORTANT: YELLOW FLAMES TYPICALLY
APPEAR WHEN THE APPLIANCE HAS REACHED
NORMAL OPERATING TEMPERATURE. THIS CAN
TAKE UP TO 30 MINUTES.
WARNING: IF THE APPLIANCE FAILS TO LIGHT OR
BECOMES EXTINGUISHED IN USE, WAIT 3
MINUTES BEFORE ATTEMPTING TO RELIGHT.
2.2 There are 3 different modes available for controlling and
operating the appliance:
1. Manual Mode
2. Temp Mode (Automatic)
3. Timer Mode (Automatic)
2.3 In MANUAL MODE you can:
— turn on the main burner using the UP button
— regulate the flame from high to low and back
turn off the burner leaving just the pilot burning
In TEMP MODE (Automatic) you can:
— set the room temperature so the thermostat in the remote
automatically maintains that temperature
In TIMER MODE (Automatic) the fire:
— turns on and off according to the set time periods
— automatically regulates the room temperature during the
set periods
NOTE: When operating the fire in Temp or Timer mode,
the pilot remains lit and the fire then automatically
switches on at programmed times to bring the room to
the set temperature whether or not you are in the room.
NEVER LEAVE ANY COMBUSTIBLE MATERIALS
WITHIN 1 METRE OF THE FRONT OF THE APPLIANCE.
Switching Between Modes
2.4 Press the SET button to change to Temperature Mode.
Press again to change to Timer Mode.
Keep pressing to run through all operating modes. These
are:
MAN
— DAY TEMP
NIGHT TEMP
— TIMER
and back to MAN
NOTE: MAN mode can also be reached by pressing
either the UP or DOWN button.
Manual Mode
2.5 Press the OFF button and the UP button simultaneously.
You hear several clicks and audible beeps as the fire begins
the ignition process, (up to 30 seconds).
Turning the appliance Off:
Press the OFF button to turn the appliance off.
FOR SAFETY, YOU MUST WAIT 30 SECONDS BEFORE
LIGHTING THE FIRE AGAIN.
Increasing the Flame Height:
Press the UP button once to increase flame height one stage.
Press and hold the UP button to increase to maximum.
Decreasing the Flame Height:
Press the DOWN button once to decrease flame height
one stage. Press and hold the DOWN button to decrease to
minimum. At the lowest point the fire goes to 'Standby
Mode' (Only Pilot lit).
NOTE: While pressing a button a symbol indicating
transmission appears on the display. The receiver
confirms transmission with a sound signal.
Temp Mode (Automatic)
2.6 The display shows the current room temperature.
To increase or decrease the fire’s output:
Press the SET button to select either the DAY TEMP or the
NIGHT TEMP mode by briefly pressing the SET button.
Hold the SET button until the TEMP display flashes and
then let go.
Set the desired temperature with the UP and DOWN arrows.
(Minimum temperature 5C, maximum 40C or 40F to 99F
when Fahrenheit is the preferred option).
Press the OFF button to stop the display flashing or wait
to return to TEMP mode.
NOTE: If you set a temperature that is beneath the
current room temperature, the fire automatically
switches to PILOT (Stand by).
If you would like the Night temperature control to turn
off then decrease the temperature until [--] is displayed.
6
User Instructions
Timer Mode (Automatic)
2.7 There are two programmable settings you can make over a
24 hour period, P1 and P2. These are normally used to
provide an early morning and evening setting for each
working week:
P1 + = Start Timed Setting 1
P1 + = End of Timed Setting 1
P2 + = Start Timed Setting 2
P2 + = End of Timed Setting 2
2.8 P1 - Program 1 for a Timed Setting
Press the SET button until the TIMER mode is displayed.
Hold the SET button. The displays flashes the current time
for P1. While the time displayed is flashing you can alter
the hours and minutes set.
To set the time your fire first lights, change P1 :
— Press the UP button to alter the hour
— Press the DOWN button to alter the minutes
in 10 minute increments
Press SET again to move to the end setting for P1 This is
the time your Vision first shuts down:
— Press the UP button to alter the hour
— Press the DOWN button to alter the minutes
2.9 P2 - Program 2 for a Timed Setting
Use the same steps outlined in 2.8 to change the setting
for P2.
If you have already set P1 and want to alter the setting for
P2 only:
— Press the SET button until TIMER mode is displayed
— Hold the SET button until the display flashes the
current time for P1
— Press the SET button once again to scroll past the
settings for P1 and P1
With the time still flashing:
— Press the UP button to alter the hour
Press the DOWN button to alter the minutes
Once all four times are set press the OFF button.
2.10 To view existing settings:
— Select Timer Mode
— Press and briefly hold the SET button you see the start
time for P1
— Repeat the above step for the start and end of each
program
Low Battery
“BATT” is displayed on the remote when its batteries need
replacement.
Setting the time
Simultaneously press the up and down buttons.
Press the up button to set the hour and the down button to
set the minutes.
Press OFF to return to the manual mode or simply wait.
Setting the °C/24 Hour or °F/12 Hour clock
Press OFF and the down arrow until the display changes
from °C/24 hour clock to °F/12 hour clock and vice versa.
If the remote is removed, lost or damaged, signals
transmitted to the receiver cease. Your fire will go to
standby (pilot) mode after 6 hours.
Troubleshooting
IMPORTANT: In the unlikely event that the handset
fails to communicate correctly with the appliance
it may be necessary to turn off the gas supply at
the isolation valve until any problems can be
resolved.
The gas meter and isolation valve can be located
outside in a meter box, under the stairs, beneath
the kitchen sink or in the garage. Whilst this list is
not exhaustive, it is important to be able to
identify the location of the valve in case of any
gas emergency.
To turn off the gas supply, simply turn the handle
so the lever is at 90 degrees to the upright gas
pipe.
If you smell gas, open doors and windows and
never operate any electrical switches.
Immediately call the Gas Emergency Services on
0800 111 999.
3. Changing the Appliance Batteries
3.1 The appliance batteries are located behind a bracket located
behind the lower panel, see Diagram 2.
To remove the panel lift slightly and pull forward.
Battery holder rests
behind the bracket
2
7
User Instructions
3.2 Unclip the battery holder from the connector and remove the
old batteries.
It is essential to use high quality batteries (Duracell or
equivalent) when replacing batteries in the handset or
control box.
3.3 Correctly position the four new AA size batteries into the
battery holder. Re-assemble the battery holder as shown in
Diagram 3.
3
PLEASE ENSURE NO WIRES ARE TRAPPED
BEFORE REPLACING THE WALL PLATE. THE
LEAD IS EASILY DAMAGED.
4. Cleaning the Appliance
IMPORTANT: THE OUTER PANELLING OF THE
VISION IS MADE FROM GLASS. USE CAUTION
WHEN INSTALLING, REMOVING AND STORING AS
THE COMPONENTS ARE FRAGILE AND COULD
BREAK UNLESS HANDLED CAREFULLY.
4.1 Make sure the appliance and surrounds are cool before
cleaning.
Use:
A dry cloth or stainless steel product to clean the
polished plate
A damp cloth for the painted frame
A damp cloth to clean the enamelled inner panels
Use a soft brush to clean the vermiculite panels
4.2 Remove the front from the appliance by lifting clear of the
slotted hooks, see Diagram 4.
4
4.3 Using the hex key provided release the two window locks at
the top of the glass door, see Diagram 5.
The locks move from shut to open towards the outer edges
of the glass door.
5
4.4 Support the frame and let it fall gently forward.
4.5 Open it down to its stop position.
When closing the window ensure the window catches
are fully engaged.
UNDER NO CIRCUMSTANCES SHOULD THE
APPLIANCE BE USED WITHOUT THE CATCHES
HOLDING THE DOOR IN PLACE.
5. Flame Failure Device
5.1 This is a safety feature incorporated on this appliance which
automatically switches off the gas supply if the pilot goes out
and fails to heat the thermocouple.
IF THIS OCCURS DO NOT ATTEMPT TO RELIGHT THE
APPLIANCE FOR 3 MINUTES.
6. Running In
6.1 During initial use of a new GAZCO appliance a strong odour
will be encountered as various surface coatings become hot
for the first time. Although these odours are harmless it is
recommended that the appliance is operated on maximum
for 4 to 8 hours in order to fully burn off these coatings. After
this period the odours should then disappear.
If the odours persists, please contact your installer for advice.
6.2 During the first few hours of burning there may be
discolouration of the flames. This will also disappear after a
short period of use.
8
7. Servicing
7.1 The appliance must be serviced every 12 months by a
qualified GasSafe Engineer. In all correspondence always
quote the Model number and the Serial number which may
be found on the Commissioning Checklist (Page 3).
8. Ventilation
8.1 This appliance requires no additional ventilation.
9. Installation Details
9.1 Your installer should have completed the commissioning
sheet at the front of this book. This records the essential
installation details of the appliance. In all correspondence
always quote the Model number and Serial number.
10. Hot Surfaces
10.1 Parts of this appliance become hot during normal use.
10.2 Regard all parts of the appliance as a working surface.
10.3 Provide a suitable fire guard to protect young children and
the infirm.
11. Appliance will not light
If you cannot light the Vision:
11.1 Check and change the batteries in the remote handset.
11.2 Check and change the appliance batteries, see Section 3.
11.3 Consult your Gazco retailer or installer if the Vision still does
not light.
User Instructions
9
Installation Instructions
Technical Specification
Covering the following models:
Model Gas
CAT. Gas Type Working
Pressure Aeration Injector Gas Rate
m3/h
Input kW
(Gross) Country
High Low
Vision
Large
I2H Natural Gas (G20) 20mbar 8mm x 15mm (L) 400 0.600 6.3 4.0 GB, IE
I3P Propane (G31) 37mbar 5mm x 16mm (C) + 16mm x 23mm 185 0.237 6.3 4.0 GB, IE
Efciency Class 1 - 92% / NOx Class 4
Flue Outlet Size Ø 100mm
Flue Inlet Size Ø 150mm
Gas Inlet Connection Size Ø 8mm
RESTRICTOR REQUIREMENT
VERTICAL & HORIZONTAL FLUE TOP EXIT - VERTICAL ONLY INCLUDING OFFSET
VISION BF VISION BF
Vertical Flue Height Horizontal Length Restrictor Size Vertical Flue Height Restrictor Size
200mm - 499mm Up to 500mm N/A 2000mm - 4999mm 52mm
500mm - 999mm Up to 1000mm N/A 5000mm - 10,000mm 47mm
1000mm - 1499mm Up to 1000mm 70mm
1500mm - 1999mm Up to 5000mm 70mm
2000mm - 3000mm Up to 5000mm 60mm
The net efficiency of this appliance has been measured as specified in EN613:2001 and the result after conversion to gross
using the appropriate factor from Table E4 of SAP 2012 is 83%. The test data has been certified by Kiwa Nederland BV.
The gross efficiency value may be used in the UK Government's Standard Assessment Procedure (SAP) for energy rating
of dwellings.
MODEL PEBBLE & STONE LOG EFFECT DRIFTWOOD EFFECT
NAT GAS LPG NAT GAS LPG NAT GAS LPG
Black Reed 526-071 526-419 526-112 526-425 526-010 526-409
Vermiculite 526-163 526-544 526-202 526-523 526-022 526-448
Black Glass 526-382 526-717 526-333 526-610 526-054 526-505
10
Installation Instructions
Technical Specification
657
830
438
352 173
646115
876
588
32078
476
92
64
18
152
375
20
5
411
33
This appliance has been certified for use in countries other than
those stated. To install this appliance in these countries, it is
essential to obtain the translated instructions and in some cases
the appliance will require modification. Contact Gazco for further
information.
PACKING CHECKLIST
Qty Description Fixing Kit containing:
Stone & Pebble Effect
Version
1 x White Stone Chippings
1 x Pebble Set
Log Version
1 x Log Set
1 x Lava Rock
1 x Slate
Driftwood Log Version
1 x Driftwood Log Set
1 x Lava Rock
1 x Slate
1 x Instruction Manual
1 x Handset
1 x Quick Start Guide
1 x Door Tool
4 x AA cell batteries
1 x 9v cell battery
2 x Wood Screws
2 x Rawlplugs
2 x Base Installation Plate
2 x Wing Nuts
2 x Washers
2 x Pozi Screws
1 x Bag Embaglow material
11
1. Flue and Chimney Requirements
Note: This appliance must only be installed with the flue
supplied.
You must adhere to the following:
1.1 The flue must be sited in accordance with BS5440: Part 1
(latest edition), see Diagram 1.
1.2 Fit a guard to protect people from any terminal less than 2
metres above any access such as level ground, a balcony
or above a flat roof.
1.3 All vertical and horizontal flues must be securely fixed and
fire precautions followed in accordance with local and
national codes of practice.
1.4 A restrictor may be required. Refer to Technical
Specifications on page 9.
1.5 Two types of flue terminals are available, horizontal and
vertical.
1.6 To measure for a horizontal terminal decide on the terminal
position.
1.7 Measure the height from the top of the appliance to the
centre of the required outlet.
1.8 For minimum and maximum flue dimensions see Diagrams 1A.
1.9 Allow enough room either above or to the side of the
appliance to assemble the flue on top.
1.10 Assemble a horizontal flue in the following order:
- Vertical section
- 90° elbow
- Horizontal plus terminal
1.11 Support the opening of a masonry installation with a lintel.
1.12 Only the horizontal terminal section can be reduced in size.
Installation Instructions
Site Requirements
UK Dimensions
1
Dimension Terminal Position Minimum
Distance
A Directly below an opening 600mm
B Above an opening 300mm
C Horizontally next to an opening 400mm
D Below gutters, soil pipes or drain pipe 300mm
E Below eaves 300mm
F Below balcony or car port roof 600mm
G From a vertical drain pipe or soil pipe 300mm
H From an internal or external corner or to a
boundary alongside the terminal
600mm
I Above ground, roof or balcony level 300mm
Dimension Terminal Position Minimum
Distance
J From a surface or boundary facing the
terminal
600mm
K From a terminal facing the terminal 600mm
L From an opening in the car port (e.g. door,
window) into the dwelling
1200mm
M Vertically from a terminal on the same wall 1200mm
NHorizontally from a terminal on the same
wall
300mm
P From a structure on the roof 600mm
Q Above the highest point of intersection with
the roof
300mm
* In addition, the terminal should not be nearer than 300mm to an opening in the building fabric formed for the purpose of accommodating a built-in element such as a window frame.
29
Servicing Instructions - Replacing Parts
To completely remove the glass front:
3.3 Remove the securing spring clip from the bottom-right of the
window frame, see Diagram 3.
3
3.4 With the window frame in an upright position slide the frame
to the left so that it comes off the left hinge pin.
3.5 Still keeping the frame upright drop the left side down and
forward slightly, see Diagram 4.
4
3.6 Slide the frame to the right so it comes off the right hinge
pin. The window frame should now be free.
3.7 Refit in reverse order.
3.8 When closing the door ensure the door catches are fully
engaged.
UNDER NO CIRCUMSTANCES SHOULD THE
APPLIANCE BE USED WITHOUT THE CATCHES
HOLDING THE DOOR IN PLACE.
4. Glass Window
4.1 Remove the 2 clips and brackets from either side of the
frame, see Diagram 5.
5
4.2 Lift the glass clear from the lock bracket at the top of the
frame and slide out.
1. General
1.1 All main components can be replaced without removing the
appliance from its installation.
IT IS ESSENTIAL THAT THE GAS SUPPLY TO THE
APPLIANCE IS TURNED OFF AT THE ISOLATION
DEVICE BEFORE PROCEEDING FURTHER.
1.2 DISCONNECT BATTERIES BEFORE SERVICING THE
APPLIANCE.
1.3 Removal of Flue
If, for any reason, the flue has to be removed from the
appliance, the seal must be replaced in the inner spigot.
1.4 Access to the controls is restricted and the whole of the
control assembly is to be removed as one unit, see
Servicing Section 8.
2. Decorative Front
IMPORTANT: THE OUTER PANELLING OF THE
VISION IS MADE FROM GLASS. USE CAUTION
WHEN INSTALLING, REMOVING AND STORING AS
THE COMPONENTS ARE FRAGILE AND COULD
BREAK UNLESS HANDLED CAREFULLY.
1
2.1 Lift the front off the main body and pull forward.
3. Window Frame Assembly
3.1 To open the glass door use the hexagon key provided.
3.2 Release the window locks by moving them from shut to
open towards the outer edges, see Diagram 2.
2
29


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