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SOLVING PROBLEMS
If any problems occur during operation, you will find solutions in this section.
Problem Possible Reasons The Easy Solution
Bags are not sealed; the
vacuum pump does not
work.
The appliance is not live. Ensure that the power cord is undamaged and
plugged in correctly at the power supply and at
the correct power socket of the appliance.
By connecting a lamp or other appliance, ensure
that the power outlet is live.
The overheat protection is
active.
Unplug the appliance and leave it cool down
at least 20 minutes with the lid open. Then try
again.
The vacuum pump is wor-
king but the bag is not
vacuumed,
The bag is not positioned cor-
rectly.
The upper rim of the bag must reach into the
vacuum chamber completely. Additionally, ensure
that the foil of the bag lays even and smooth
without any folds or gaps on the heating bar and
vacuum gasket.
The stabilisation levers are in
IDLE/SCALE position.
Turn the stabilisation levers on both sides of the
appliance to the VAC position. Then try again.
The electromagnetic lock did
not engage.
Immediately after starting the desired function,
press the lid of the appliance down at both sides.
The bag is not airtight. Use another bag or reseal the bottom of the bag.
Parts of the contents in the
bag perforate the bag during
sealing.
Remove sharp-edged items (e.g. bones) from
the bag or turn the edges inwards. Use another
bag or use a vacuum container.
The vacuum gaskets on the lid
and base of the appliance are
loose, not clean, worn out, or
damaged.
Carefully clean the vacuum gaskets using a soft
damp cloth. Ensure that the lower vacuum gas-
ket is placed correctly in the groove around the
vacuum chamber. If the problem persists, send
the appliance to an authorized Service centre for
examination and repair.
Air flows back into the
vacuumed bag.
Particles (Powder) or liquids
have been in the sealing area
of the bag.
The upper rim of the bag must be completely
clean and dry for making a good seal. Cut off
the upper rim of the bag and wipe clean the top
of the bag. Perhaps, remove some material from
the bag to leave some more free space on top
of the bag.
Parts of the contents in the
bag perforated the bag during
sealing.
Remove sharp-edged items (e.g. bones) from
the bag or turn the edges inwards. Use another
bag or use a vacuum container.
66


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