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Problem POSSIBLE CAUSES WHAT TO DO
Coffee not strong enough /
too strong
Strength setting is incorrect. Check the selected strength setting
displayed on the LCD screen. To change the
strength setting, refer to ‘Select the Brew
Strength or ‘PRE-GROUND’ Coffee Setting’.
Coffee not hot enough
A pre-heated coffee basket, carafe or cup
will help maintain the coffee’s optimal
temperature and keep coffee hotter for
longer. Fill with hot water for about 30
seconds then discard the water.
I cannot select the
‘FLAVOUR’ setting
The ‘FLAVOUR’ setting is only selectable in
SINGLE CUP mode.
Machine takes a long time to
brew
The Brew IQ System will intelligently
pre-heat and dose grinds for optimum
temperature and taste. This may result in
longer grinding, pre-heating and brewing
times than what you are normally used to.
If you would like to reduce the overall
brewing time and are using SINGLE CUP
mode, select a lower flavour setting.
The ‘LITE’ setting will steep for less
time, however this will produce a lighter
flavoured coffee.
Machine uses a lot of coffee
The Brew IQ System has been calibrated to
dose the optimum water to coffee grinds
ratio to achieve the best flavour profile.
Depending on the strength setting selected,
this may result in more coffee being ground
than what you are normally used to.
However the result will be a bolder, more
full-flavoured coffee.
If you would like to use less coffee beans,
select a lower strength setting.
Amount brewed is too little /
too much
There is excessive mineral build-up affecting
the performance of the machine.
De-scale the machine. Refer to ‘Removing
Calcium Build-Up’.
The volume calibrations need to be reset. Recalibrate the machine by flushing it
twice. Refer to ‘Using the YouBrew - Carafe
Mode. First Time Use Only’.
The water tank was filled once the coffee
machine had already started a brewing
cycle.
Always fill the water tank before
starting a brewing cycle.
The brew sizes are approximate only.
Actual amounts may vary due to the type
of filter used, the coffee bean size, roast,
blend and freshness, or amount and type
of pre-ground coffee used. These factors
affect the amount of water retained by the
coffee grounds.
I cannot select a certain carafe
amount
The minimum carafe amount is 2 cups,
while the maximum is the number of cups
of water in the tank, up to 12 cups.
Press open the flip-top water tank lid. Pour
the desired amount of cold, preferably
filter water.
