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74
Problem Possible Reason The Solution
The coffee powder is too
coarse.
Select a finer grind size. When purchasing pre-ground
coffee, ensure that it is suited for espresso machines.
The pores of the filter
basket are clogged.
Clean the filter basket (see: ‘Cleaning the Portafilter
and Filter Basket’).
Espresso runs out around
the edge of the porta-
filter.
The portafilter is not
inserted correctly in the
group head.
Ensure that the portafilter is rotated to the right until
the handle is in the LOCK TIGHT position, indicated on
the group head. Rotating past the LOCK TIGHT position
will not damage the silicone seal (see: ‘Inserting the
Portafilter’).
Coffee powder has been
around the filter basket
rim.
After filling thoroughly wipe excess coffee powder from
the rim of the filter basket to ensure a proper seal in
the group head.
The filter basket rim
or the portafilter rim
has been wet. Wet sur-
faces reduce the friction
required to hold the por-
tafilter in place while it is
under pressure.
Always ensure that filter basket and portafilter are dried
thoroughly before filling with coffee powder and inser-
ting into the group head.
The appliance is opera-
ting with unusual noises.
The water tank is empty
or not installed correctly.
Fill the water tank and ensure to insert the water tank
correctly (see: ‘First Use’).
You are using the steam
function.
During steam generation, the appliance will make pul-
sing noises. This is normal.
The pump is operating
continuously. The steam
is very wet. The hot
water / steam wand
leaks.
You are using highly
filtered, de-mineralised
or distilled water, which
is affecting how the
machine is designed to
function.
We recommend using cold, filtered tap water or low-
mineral table water. We do not recommend using
water with no or extremely low mineral content such as
highly filtered, de-mineralised or distilled water. If the
problem persists, contact an authorized Service Centre.
CARE AND CLEANING
WARNING: Always ensure that the appliance is out of reach of young children.
Steam and hot water may escape from the group head and hot water / steam wand.
Handle with care to avoid scalds.
74


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