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PROBLEM POSSIBLE CAUSES WHAT TO DO
Machine is making pulsing/
pumping sound while extracting
espresso or steaming milk
The machine is carrying out the normal
operation of the 15 bar pump
No action require as this is the normal operation of
the machine.
Espresso runs out around the
edge of the lter holder
Filter holder is not inserted in the group
head properly
Refer to ›Inserting The Portalter‹, page 55.
There are espresso grounds around the
lter rim
Clean any excess ground espresso from the rim of the
lter holder to ensure a proper t into the brew head.
Too much ground espresso in the lter Refer to ›Adjusting the Grind Amount‹, page54.
Ground espresso has been tamped too
rmly
Refer to ›Tamping The Ground Espresso‹, page 55.
Incorrect lter for amount of ground coffee
used
Ensure you use the small lter for 1 cup of espresso
and the larger lter for 2 cups of espresso.
Espresso extracts as drops from
the portalter
The water tank is empty or low Refer to step 1 – ›Filling The Water Tank‹, page 53.
Espresso grind is too ne Ensure you use a suitable espresso grind. Refer to
›Adjusting the Grind Size‹ on page 54.
Machine is blocked by mineral deposits Decalcify the machine. Refer to ⁄Decalcifying‹, page 63.
Machine is making a loud and
continuous pumping noise
Water tank is empty Refer to step 1 – ›Filling The Water Tank‹, page 53.
Water tank is not securely in place Refer to step 1 – ›Filling The Water Tank‹, page 53.
No steam is generated Machine is not turned on Ensure the machine is plugged in, switched on at the
power outlet and the POWER button is pressed to on.
Water tank is empty Refer to step 1 – ›Filling The Water Tank‹, page 53.
Steam Dial is not in ‘Steam’ position Turn the steam dial to the Steam-position.
Steam Wand is blocked Use the pin on the cleaning tool to clear the opening.
If the steam wand continues to be blocked remove
the tip of the steam wand using the tting in the
middle of the cleaning tool. Refer to ›Care and
Cleaning‹, page 62.
Milk is not foamy after texturing Not enough steam Steam wand may be blocked. Refer to ›Care and
Cleaning‹, page 62.
Milk is not fresh and cold Use cold fresh milk. Refer to ‘›The Art of Texturing
Milk‹, page 58.
Machine is not working The unit appears to be on but the machine
ceases to operate.
The safety thermal-cut may have activated due to the
pump or grinder overheating. Turn the machine off
and allow it to cool for about 30 - 60 minutes.
No ground espresso coming from
grinder
No espresso beans in hopper. Fill hopper.
Grinder does not start when
micro switch is pressed. ‘Filter
Size’ lights are cycling through
single and double.
Bean Hopper safety interlock is open
(hopper is not correctly in place).
Remove hopper, check for any then debris replace
the hopper into the correct location.
Too much/too little ground
espresso is being delivered to the
lter basket
Grind Amount settings are incorrect for
particular grind size.
Reset the machine to defaults or re-program new
espresso Grind Amount settings.
