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SOLVING PROBLEMS
If any problems occur during operation, you will find solutions in this section.
Problem Possible Reason The Solution
The appliance does not
respond. The cutting blades
do not move.
The appliance is not live. Please check:
– Is the appliance connected properly to the power supply?
– Is the power outlet live? Check by connecting a lamp.
Is the ON/OFF button illuminated? Switch ON the appliance using the ON/OFF button.
Is a function button illuminated? Select one of the speed settings, pressing the assigned button.
Alternatively press the SMOOTHIE / AUTO CLEAN button. See:
Knowing your »Design Mixer Duo Advanced«.
All lights on the control
panel are ashing simulta-
neously. The appliance does
not respond.
This appliance has a motor
protection feature to protect against
overheating.
Switch the appliance OFF (press ON/OFF button), then unplug.
Wait 15 minutes then re-plug and switch ON again. Thereafter,
the appliance is ready to be used again.
We recommend blending in smaller batches and/or cutting
ingredients into smaller pieces.
Food is unevenly chopped. Too much food is in the jug. Try a smaller amount and work in batches, if necessary.
The ingredients may be too large. Cut the ingredients into smaller pieces. For best results, the pieces
should be no larger than 2 cm.
Food is chopped too nely
or is watery.
The ingredients are over-processed.
Food sticks to the cutting blades
and jug.
Try operating for a shorter period of time. Use the PULSE function
for better control.
Food sticks to cutting blades
and jug
The mixture may be too thick. Try adding more liquid and/or using a slower speed.
Liquid is running down on
the power base or accumula-
ting below the power base.
The lid is not closed properly. If liquid has run on the power base, clean the appliance IMMEDIA-
TELY and leave it dry for 1 day.
Ensure that the lid is closed properly, before operation. The rim of
the lid must lie on the rim of the jug without any gap.
There is too much food or liquid in
the jug.
If liquid has run on the power base, clean the appliance IMMEDIA-
TELY and leave it dry for 1 day.
Try working in smaller portions.
The jug is leaking. Immediately switch OFF and unplug the appliance, then take the
jug away from the power base. Clean the power base and leave
it dry naturally for at least 1 day. Contact an authorized service
centre for examination and repair.
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