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Device Care
NOTICE
Avoid extreme shock and harsh treatment, because it can
degrade the life of the product.
Do not use a sharp object to clean the device.
Avoid chemical cleaners, solvents, and insect repellents that can
damage plastic components and finishes.
Thoroughly rinse the device with fresh water after exposure to
chlorine, salt water, sunscreen, cosmetics, alcohol, or other
harsh chemicals. Prolonged exposure to these substances can
damage the case.
Keep the leather band dry. Avoid swimming or showering with
the leather band. Exposure to water can damage the leather
band.
Do not place in high temperature environments, such as a
clothes dryer.
Do not store the device where prolonged exposure to extreme
temperatures can occur, because it can cause permanent
damage.
Cleaning the Device
1
Wipe the device using a cloth dampened with a mild
detergent solution.
2
Wipe it dry.
After cleaning, allow the device to dry completely.
TIP: For more information, go to www.garmin.com/fitandcare.
Cleaning the Leather Bands
1
Wipe the leather bands with a dry cloth.
2
Use a leather conditioner to clean the leather bands.
Replacing the Bands
The device is compatible with 20 mm wide bands. Go to
buy.garmin.com, or contact your Garmin dealer for information
about optional accessories.
1
Slide the quick-release pin
À
on the spring bar to remove the
band.
2
Insert one side of the spring bar for the new band into the
device.
3
Slide the quick-release pin, and align the spring bar with the
opposite side of the device.
4
Repeat steps 1 through 3 to replace the other band.
Troubleshooting
Resetting the Device
If the device stops responding, you may need to reset it. This
does not erase any of your data.
Hold the crown for 15 seconds.
My step count does not seem accurate
If your step count does not seem accurate, you can try these
tips.
Wear the device on your non-dominant wrist.
Carry the device in your pocket when pushing a stroller or
lawn mower.
Carry the device in your pocket when actively using your
hands or arms only.
NOTE: The device may interpret some repetitive motions,
such as washing dishes, folding laundry, or clapping your
hands, as steps.
My phone will not connect to the device
Enable Bluetooth wireless technology on your smartphone.
On your smartphone, open the Garmin Connect Mobile app
and enter pairing mode.
On your device, hold the crown for 3 seconds to enter pairing
mode.
Pairing Multiple Mobile Devices or
Computers with Your Device
You can pair your vívomove device with multiple mobile devices
and multiple computers. For example, you can pair your device
with a smartphone and a tablet, and your home and work
computers. You can repeat the pairing process for each
additional mobile device or computer (Pairing Your Smartphone,
page 1, Pairing Your Computer, page 1).
Software Update
When a software update is available, your device automatically
downloads the update when you synchronize your device to
your Garmin Connect account.
Support and Updates
Garmin Express (www.garmin.com/express) provides easy
access to these services for Garmin devices.
Product registration
Product manuals
Software updates
Data uploads to Garmin Connect
Appendix
Getting More Information
Go to www.garmin.com/intosports.
Go to www.garmin.com/learningcenter.
Go to http://buy.garmin.com, or contact your Garmin dealer
for information about optional accessories and replacement
parts.
Software License Agreement
BY USING THE DEVICE, YOU AGREE TO BE BOUND BY THE
TERMS AND CONDITIONS OF THE FOLLOWING SOFTWARE
LICENSE AGREEMENT. PLEASE READ THIS AGREEMENT
CAREFULLY.
Garmin Ltd. and its subsidiaries (“Garmin”) grant you a limited
license to use the software embedded in this device (the
“Software”) in binary executable form in the normal operation of
the product. Title, ownership rights, and intellectual property
rights in and to the Software remain in Garmin and/or its third-
party providers.
You acknowledge that the Software is the property of Garmin
and/or its third-party providers and is protected under the United
Troubleshooting 3
7


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