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or debris may damage the gasket or prevent the gasket from
sealing properly.
5
Place the new gasket, cover lens, and lens retainer ring on
the camera.
6
Rotate the lens retainer ring clockwise until the marks
Ã
on
the camera and the lens retainer ring are aligned.
NOTICE
The camera is not water resistant when the lens retainer ring
is not fully tightened.
Symbol Definitions
These symbols may appear on the device or accessory labels.
Fuse. Indicates a fuse specification or location.
WEEE disposal and recycling symbol. The WEEE symbol is
attached to the product in compliance with the EU directive
2012/19/EU on Waste Electrical and Electronic Equipment
(WEEE). It is intended to deter the improper disposal of this
product and to promote reuse and recycling.
Hot surface. The surface indicated by this mark may become hot
during device operation.
Troubleshooting
My camera does not turn on
If the camera is connected to external power and the top
status LED is either off or solid red, hold POWER to turn on
the camera.
The camera does not turn on automatically when connected
to external power. When the top status LED is solid red, the
camera is in charging mode. When the top status LED is off,
the battery is fully charged, and the camera is off.
If the camera turns off due to a high temperature warning,
wait for the camera to cool down, and move to a lower-
temperature area or disable unneeded features.
Some features, such as 5.7K recording mode, require more
processing power and reduce the camera's ability to operate
in high-temperature environments. Using default settings, the
camera operates in temperatures of up to 40°C (104°F).
Verify the battery is installed correctly (Installing the Battery,
page 1).
Fully charge the battery (Charging the Battery, page 1).
Verify the battery temperature is at least 0°C (32°F) (Low
Temperature Performance Tips, page 14).
My camera feels warm while it is operating
It is normal for the camera to feel warm during typical use,
especially while it is recording high-resolution video or
transmitting a WiFi signal.
Some G-Metrix data is missing
Some G-Metrix data requires you to enable or pair sensors, or
use specific accessories. Some G-Metrix data may not be
available for all recording situations or when you are not
recording video.
Enable GPS (System Settings, page 13), and go to an area
with a clear view of the sky.
Location, speed, distance, and altitude data require a GPS
signal.
Connect additional ANT+ sensors (Pairing ANT+ Sensors,
page 12).
Some data is available only when a compatible ANT+ sensor
is connected.
My video recordings do not look smooth
If video recordings appear shaky, use the VIRB Edit
application or the Garmin VIRB mobile app to apply image
stabilization to the video.
If video recordings stutter or skip frames, install a
recommended, high-speed memory card.
For more information about recommended memory cards, go
to garmin.com/VIRBcards.
Verify your playback device or software is capable of playing
the video smoothly.
For example, if you are playing a 360-degree video, verify the
playback device or software is capable of playing 5K video
and 360-degree video. The VIRB Edit application is
recommended for video playback.
Transfer the video to your computer or playback device.
Some memory card readers do not read data quickly enough
to play high-resolution video directly from the memory card.
Use the VIRB Edit application to play and edit video.
Go to garmin.com/VIRBEdit to download the VIRB Edit
application.
My device turns off when I stop recording
video
If you turn on the device by moving the recording switch forward,
the device turns off when you move the recording switch
backward. This allows you to maximize battery life by turning off
the device when it is not recording (Turning the Camera On and
Off Using the Recording Switch, page 2).
Extending the Battery Life
Disable WiFi.
Enable Auto-Off in the system settings (System Settings,
page 13).
Turn the device on and off using the recording switch
(Turning the Camera On and Off Using the Recording Switch,
page 2).
Disable ANT+, WiFi, and remote wake-up when not in use.
Troubleshooting 15
19


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