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Trouble shooting
Malfunctions often have simple explanations. Please
read the following notes before calling the after-sales
service.
m Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out by one of our trained after-sales engineers.
If the appliance is faulty, unplug the mains plug or
switch off the fuse in the fuse box. Contact the after-
sales service.
After-sales service
In the event of repairs please contact our after-sales
sevice. We are committed fo find the best solution also
in order to avoid an unnecessary call-out.
Please quote the E number (product number) and the
FD number (production number) of your appliance when
contacting the after-sales service. The rating plate
bearing these numbers can be found on the bottom of
the appliance. For future reference you can note the
data of your appliance and the telephone number of our
after-sales service below.
Please note that calling out an after-sales service
technician is not free of charge, even within the warranty
period, should the problem result from an operating
error.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest
assured that the repair will be carried out by trained
service technicians using original spare parts for your
domestic appliance.
Malfunction Possible cause Solution
Appliance does not heat up. Fast flash-
ing of luminous discs.
Safety shut-off: the setting has
remained unchanged for over 4 hours.
Turn the control knob to 0. Then you can
operate it again normally.
Power cut: after a power cut, the appli-
ance does not switch back on automat-
ically for safety reasons.
Turn the control knob to 0. Then you can
operate it again normally.
Overheating protection: the appliance
has been operating on the highest set-
ting for a very long time.
Turn the control knob to 0 and let the appli-
ance cool down.
Appliance does not heat up. Luminous
discs are off.
Faulty installation Check that connecting cable between the
appliance and the control panel is
plugged in firmly.
The frying surface arches slightly during
use.
The metal expands when heated up. This is normal.
The edges of the appliance rise slightly
during use.
The metal cooktop expands when hot. This is normal. It will dissappear when the
appliance has cooled down.
E-Nr. FD-Nr.
After-sales service
O
GB 0344 892 8988
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak.
Off peak 0.0088 € per minute.
AU 1300 368 339
NZ 09 477 0492
12


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