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en Trouble shooting
Trouble shooting
Trouble shooti ng
mWarning – Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out by one of our trained after-sales engineers.
If the appliance is faulty, unplug the mains plug or
switch off the fuse in the fuse box. Contact the after-
sales service.
Faults often have simple explanations. Please read the
information in the table before calling the after-sales
service.
--------
Disruption Possible cause Solution
The appliance is not working The plug is not plugged into the
mains
Connect the appliance to the electricity supply
The fuse/circuit breaker is faulty Check in the fuse box to make sure that the fuse/
circuit breaker for the appliance is in working order
Power failure Check whether other kitchen appliances are work-
ing
The appliance will not heat up and the
illuminated ring is lit white
Demo mode is activated Deactivate demo mode:
1Turn all the control knobs to 0. Unplug the appli-
ance from the mains for 30 seconds (switch off
the household fuse or the circuit breaker in the
fuse box).
2Plug the appliance back in. Turn any of the con-
trol knobs one position anti-clockwise within
3 minutes. All the illuminated rings will light up
white.
3The control knob three positions clockwise.
4Turn the control knob back to 0. Two audible sig-
nals will confirm that demo mode has been
deactivated.
The appliance switches itself off while in
use; the illuminated ring is flashing
orange and white alternately
Safety switch-off function:
The controls on the appliance
have not been used for a long
time
Turn the control knob to 0, then switch it back on (if
you wish to continue using the appliance)
The appliance remains off after a
power failure
Turn the control knob to 0, then switch it back on (if
you wish to continue using the appliance)
The illuminated ring is flashing orange Appliance fault Turn the control knob to 0, then switch it back on
If the illuminated ring continues flashing after you
have switched the appliance back on, contact the
after-sales service
13
After-sales service en
After-sales service
After- sales service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an appropriate
solution, also in order to avoid after-sales personnel
having to make unnecessary visits.
E number and FD number
When calling us, please quote the full product number
(E no.) and the production number (FD no.) so that we
can provide you with the correct advice. The rating plate
that features these numbers can be found on the
underside of the appliance.
To save time, you can make a note of the numbers for
your appliance and the telephone number of the after-
sales service in the space below in case you need them.
Please note that a visit from an after-sales service
engineer is not free of charge in the event that the
appliance has been misused, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest
assured that the repair will be carried out by trained
service technicians using original spare parts for your
domestic appliance.
E no. FD no.
After-sales service O
GB 0344 892 8988
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak.
Off peak 0.0088 € per minute.
AU 1300 368 339
NZ 09 477 0492
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13


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