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14
en Trouble shooting
Burner discolouration
After extended use, the brass burner parts take on a
darker colour as a result of the oxidation process that
occurs naturally. The discolouration does not affect
their serviceability.
Trouble shooting
Trouble shooti ng
mWarning – Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out by one of our trained after-sales engineers.
If the appliance is faulty, unplug the mains plug or
switch off the fuse in the fuse box. Contact the after-
sales service.
Faults often have simple explanations. Please read the
information in the table before calling the after-sales
service.
Fault Possible cause Solution
Malfunction of the
general electrical
system.
The household fuse has tripped. Check the fuse box if the fuse has tripped.
The electric ignition
does not work.
There may be food or cleaning products
stuck between the ignition sparkers and
the burners.
The space between the ignition sparker
and the burner must be clean.
The burners are wet. Dry the burner caps carefully.
The burner caps are not correctly
positioned.
Check that the burner caps are correctly
positioned.
Power cut Ignite the burner with a lighter or a match.
The burner flame is
not uniform.
The burner components are not correctly
positioned.
Ensure the components are correctly
positioned.
The grooves on the burner are dirty. Clean the grooves on the burner.
The gas flow is not
normal or there is no
gas.
The gas supply is blocked via gas taps. Open all gas taps.
If the gas is supplied from a gas cylinder,
check that this is not empty.
Change the gas cylinder.
The kitchen smells of
gas.
There may be a leak in the gas cylinder
coupling.
Check that the coupling is sound.
The burner goes off
after ignition.
The control knob was not held down for
long enough.
Once the burner is on, hold the control
knob down a few seconds longer. Fully
press control knob.
The grooves on the burner are dirty. Clean the grooves on the burner.
15
After-sales service en
After-sales service
After- sales service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an appropriate
solution, also in order to avoid after-sales personnel
having to make unnecessary visits.
E number and FD number
When calling us, please quote the full product number
(E no.) and the production number (FD no.) so that we
can provide you with the correct advice. The rating plate
that features these numbers can be found on the
underside of the appliance.
To save time, you can make a note of the numbers for
your appliance and the telephone number of the after-
sales service in the space below in case you need them.
Please note that a visit from an after-sales service
engineer is not free of charge in the event that the
appliance has been misused, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest
assured that the repair will be carried out by trained
service technicians using original spare parts for your
domestic appliance.
E no. FD no.
After-sales service O
GB 0344 892 8988
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak.
Off peak 0.0088 € per minute.
AU 1300 368 339
NZ 09 477 0492
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15


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