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54
en Trouble shooting
Demo mode
If the ° symbol appears at the top of the display, this
means that demo mode is activated. The appliance will
not heat up. Disconnect the appliance from the power
supply and then wait for a few seconds before
reconnecting it. Then deactivate demo mode in the
basic settings menu within the next 3 minutes. See the
section entitled ~ "Basic settings"
The cooking sensor has overheated and the cooking
zone has been switched off. “‰ƒ‹ƒ
Wait until the cooking sensor has cooled down sufficiently before acti-
vating the function again.
The cooking sensor has overheated and the adjacent
cooking zones have been switched off. “‰ƒ‹„
If you are not using the cooking sensor, remove it from the cookware and
keep it away from the other cooking zones and sources of heat. Switch
the cooking zones back on.
The battery in the cooking sensor is almost flat.
“‰ƒ‹…
Replace the 3 V CR2032 battery. See section ~ "Replacing the
battery"
The connection to the cooking sensor has been bro-
ken. “‰ƒ‹†
Switch the function off and then on again.
The cooking sensor is faulty. “‰ƒ‹‡ Inform the technical after-sales service.
The cooking sensor indicator does not light up and the
cooking sensor is not responding.
Replace the 3 V CR2032 battery. See section ~ "Replacing the
battery"
If this does not solve the problem, press and hold the symbol on the
cooking sensor for 8-10 seconds and then reconnect the cooking sen-
sor to the hob. See section ~ "Connecting the wireless
temperature sensor to the control panel"
If the problem still persists, contact the technical after-sales service.
The sensor indicator flashes twice. The battery in the
cooking sensor is almost flat. You may be interrupted
the next time you cook by the battery running out.
Replace the 3 V CR2032 battery. See section ~ "Replacing the
battery"
The sensor indicator flashes three times. The connec-
tion to the cooking sensor has been broken.
Press and hold the symbol on the cooking sensor for 8-10 seconds and
then reconnect the cooking sensor to the hob. See section
~ "Connecting the wireless temperature sensor to the control
panel"
The hob is unable to connect to your home network or
the extractor hood. “ˆ‹‚‹
Switch the hob off and then on again.
If the message appears again, contact our technical after-sales service.
The operating voltage is incorrect/outside of the nor-
mal operating range. “Š‹‹‹/“Š‹‚‹
Contact your electricity supplier.
The hob is not connected correctly —…‹‹ Disconnect the hob from the mains. Make sure that it has been con-
nected as shown in the circuit diagram.
Problem Solution
55
Customer service en
4
Customer service
Customer service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an appropriate
solution, also in order to avoid after-sales personnel
having to make unnecessary visits.
Product number (E no.) and
production number (FD no.)
Please quote the E number (product number) and the
FD number (production number) of your appliance when
contacting our after-sales service.
The rating plate bearing these numbers can be found:
On the appliance certificate.
On the underside of the hob.
The product number (E no.) can also be found on the
glass-ceramic hob. You can check the after-sales
service index (KI) and production number (FD no.) by
going to the basic settings. Refer to the section entitled
~ "Basic settings" to find out how to do this.
Please note that a visit from an after-sales service
engineer is not free of charge in the event that the
appliance has been misused, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest
assured that the repair will be carried out by trained
service technicians using original spare parts for your
domestic appliance.
GB 0344 892 8988
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak.
Off peak 0.0088 € per minute.
AU 1300 368 339
NZ 09 477 0492
55


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