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en Frequently Asked Questions (FAQ)
Cookware
Which types of cookware can be used with the induction hob?
Read the information on which types of cookware are suitable for induction.
Why is the hotplate not heating up and why is the heat setting flashing?
The hotplate on which the cookware is standing is not switched on.
Ensure that you have switched on the relevant hotplate.
The cookware is too small for the hotplate that is switched on or it is not suitable for induction cooking.
Read the information on the type, size and positioning of the cookware.
Why is it taking so long for the cookware to heat up or why is it not heating up sufficiently despite being on a high heat
setting?
The cookware is too small for the hotplate that is switched on or it is not suitable for induction cooking.
Read the information on the type, size and positioning of the cookware.
Cleaning
How do I clean the induction hob?
Optimal results can be achieved with cleaning products specifically for use on glass-ceramic surfaces. Do not use harsh
or abrasive cleaning products, dishwasher detergents (concentrates) or floor cloths.
To find out how to clean and care for the hob, refer to the section entitled ~ "Cleaning".
There is water in the cabinet underneath the hob.
Check whether the overflow container is full.
To find out how to clean the overflow container, refer to the section entitled ~ "Cleaning".
How often do I need to clean the overflow container?
Clean the overflow container frequently.
To find out how to clean the overflow container, refer to the section entitled ~ "Cleaning".
How often do I need to clean the metal grease filter?
Clean the metal grease filter regularly.
To find out how to clean and care for the filter, refer to the section entitled ~ "Cleaning".
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Trouble shooting en
3
Trouble shooting
Trouble shooting
Usually, faults are small matters that are easy to
eliminate. Please read the information in the table
before calling the after-sales service.
mWarning – Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out and damaged power cables replaced by one
of our trained after-sales technicians. If the appliance is
defective, unplug the appliance from the mains or switch
off the circuit breaker in the fuse box. Contact the after-
sales service.
Fault/indicator or symbol Possible cause Solution
The appliance is not work-
ing
The plug is not plugged into the mains Connect the appliance to the mains electricity sup-
ply
Power failure Check whether other kitchen appliances are work-
ing
The fuse is faulty Check in the fuse box to make sure that the fuse
for the appliance is in working order
The buttons for the ventila-
tion system functions do
not light up.
The motor control system is not working. Call the after-sales service.
The ventilation system is
not working.
The motor or the control system is faulty. Call the after-sales service.
The symbol lighting is not
working.
The control unit is faulty. Call the after-sales service.
” ’•‘¯®“ The activated charcoal filter is saturated. Replace the activated charcoal filter.
~ "Cleaning" on page 52
” ’•‘¯®“ The saturation indicator is lit even though
the filter has been cleaned or replaced.
Reset the saturation indicator. ~ "Resetting the
saturation displays" on page 54
Nothing on the display The power supply has been disconnected. Use other electrical appliances to check whether a
short circuit has occurred in the power supply.
The appliance has not been connected as
shown in the circuit diagram.
Ensure that the appliance has been connected as
shown in the circuit diagram.
Electronics fault. If you are unable to rectify the fault, contact the
technical after-sales service.
A signal sounds The control panel is wet or an object is cov-
ering it.
Dry the control panel or remove the object.
”ƒ / “‰ƒ‹ˆ / “ˆ‹‚† The electronics have overheated and have
switched off the affected cooking zone.
Wait until the electronics have cooled down suffi-
ciently. Then touch any symbol on the hob.
”… / “‰ƒ‹‰ / “ˆ‹‚† The electronics have overheated and all of
the cooking zones have been switched off.
Ӡ + heat setting and sig-
nal tone
There is a hot pan near the control panel.
There is a risk that the electronics will over-
heat.
Remove the pan. The fault code will go out shortly
afterwards. You can resume cooking.
Ӡ and signal tone There is a hot pan near the control panel.
The cooking zone has been switched off to
protect the electronics.
Remove the pan. Wait a few seconds. Touch any
touch control. When the fault code on the display
goes out, you can resume cooking.
”‚ / ”‡ The cooking zone has overheated and has
been switched off to protect your work sur-
face.
Wait until the electronics have cooled down suffi-
ciently before switching the cooking zone on again.
”‰ The cooking zone has been operating con-
tinuously for an extended period.
The automatic safety cut-out function has been acti-
vated. See the section entitled ~ "Automatic
safety cut-out" on page 40.
”Š The flex function cannot be activated. Touch any touch control to check the fault code.
You can use the remaining cooking zones to cook
as usual. Contact our technical after-sales service.
Do not place hot pans on the control panel.
59


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