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en Frequently Asked Questions (FAQ)
{
Frequently Asked Questions (FAQ)
Frequentl y Asked Questi ons (FAQ)
Using the appliance
Why can't I switch on the hob and why is the childproof lock symbol lit?
The childproof lock is activated. Place the twist knob on the twist pad.
You can find information on this function in section entitled ~ "Basic settings"
Why can I hear a signal?
Remove any liquid or remnants of food from the control panel. Remove any objects from the control panel.
You can find instructions on how to deactivate the signal tone in the section entitled ~ "Childproof lock"
Noises
Why I can hear noises while I'm cooking?
Noises may be generated while using the hob depending on the base material of the cookware. These noises are a
normal part of induction technology. They do not indicate a defect.
Possible noises:
A low humming noise like the one a transformer makes:
Occurs when cooking at a high heat setting. The noise disappears or becomes quieter when the heat setting is
reduced.
Low whistling noise:
Occurs when the cookware is empty. This noise disappears when water or food is added to the cookware.
Crackling:
Occurs when using cookware made from different layers of material or when using cookware of different sizes and dif-
ferent materials at the same time. The loudness of the noise can vary depending on the quantity of food being cooked
or the cooking method.
High-pitched whistling noises:
Can occur when two hotplates are used at the highest heat setting at the same time. The whistling noises disappear or
become quieter when the heat setting is reduced.
Fan noise:
The hob is equipped with a fan that switches on automatically at high temperatures. The fan may continue to run even
after you have switched off the hob if the temperature detected is still too high.
Cookware
Which types of cookware can be used with the induction hob?
Read the information on which types of cookware are suitable for induction.
Why is the hotplate not heating up and why is the heat setting flashing?
The hotplate on which the cookware is standing is not switched on.
Ensure that you have switched on the relevant hotplate.
The cookware is too small for the hotplate that is switched on or it is not suitable for induction cooking.
Read the information on the type, size and positioning of the cookware.
Why is it taking so long for the cookware to heat up or why is it not heating up sufficiently despite being on a high heat
setting?
The cookware is too small for the hotplate that is switched on or it is not suitable for induction cooking.
Read the information on the type, size and positioning of the cookware.
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