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en Trouble shooting
--------
Notes
If appears on the display, press and hold the
button for the relevant cooking zone in order to
read the fault code.
If the fault code is not listed in the table, disconnect
the hob from the mains power supply and wait
30 seconds before reconnecting it. If this code is
displayed again, contact the technical after-sales
service and specify which fault code has appeared.
If a fault occurs, the appliance will not switch to
standby mode.
“‰ƒ‹‡ The temperature sensor is broken/faulty. Inform the technical after-sales service.
The temperature sensor
indicator does not light
up.
The temperature sensor does not respond
and the indicator is not lit up.
Replace the 3 V CR2032 battery. See the section enti-
tled "Changing the battery".
If this does not solve the problem, press and hold the
symbol on the temperature sensor for eight seconds and
then reconnect the temperature sensor to the hob.
If the problem still persists, contact the technical after-
sales service.
The indicator on the tem-
perature sensor flashes
twice.
The battery in the temperature sensor has
almost run out. You may be interrupted the
next time you cook by the battery running
out.
Replace the 3 V CR2032 battery. See the section enti-
tled "Changing the battery".
The indicator on the tem-
perature sensor flashes
three times.
The temperature sensor is no longer con-
nected.
Press and hold the symbol on the temperature sensor
for eight seconds and then reconnect the temperature
sensor to the hob.
“Š‹‹‹
“Š‹‚‹
The operating voltage is incorrect and out-
side of the normal operating range.
Contact your electricity supplier.
—…‹‹ The hob is not connected correctly. Disconnect the hob from the mains. Make sure that it has
been connected as shown in the circuit diagram.
š“ Demo mode is activated. Disconnect the hob from the mains. Wait 30 seconds
and then reconnect. Touch any touch control within the
next three minutes. Demo mode is switched off.
Display Possible cause Solution
Do not place hot cookware on the control panel.
57
Customer service en
4
Customer service
Customer service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an appropriate
solution, also in order to avoid after-sales personnel
having to make unnecessary visits.
Product number (E no.) and
production number (FD no.)
Always quote the E number (product number) and FD
number (production number) of your appliance when
contacting the after-sales service.
The rating plate bearing these numbers can be found:
On the appliance certificate.
On the underside of the hob.
The product number (E no.) can be found on the glass-
ceramic hob. You can check the after-sales service
index (KI) and production number (FD no.) by going to
the basic settings. Refer to the section entitled
~ "Basic settings" to find out how to do this.
Please note that a visit from an after-sales service
engineer is not free of charge in the event that the
appliance has been misused, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest
assured that the repair will be carried out by trained
service technicians using original spare parts for your
domestic appliance.
GB 0344 892 8988
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak.
Off peak 0.0088 € per minute.
AU 1300 368 339
NZ 09 477 0492
57


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