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en Frequently Asked Questions (FAQ)
{
Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
--------
--------
Using the appliance
Why can't I switch on the cooktop and why is the child lock symbol lit?
The child lock is activated. Place the twist knob on the twistpad.
You can find information about this function in section ~ "Childproof lock"
Why can I hear an audible signal?
Remove any liquid or food remains from the control panel. Remove any objects from the control panel.
You can find instructions on how to deactivate the audible signal in the section on ~ "Basic settings"
Why can the cooking assistance functions not be activated?
The appliance's maximum power consumption is achieved or the power manager function has been activated. Switch
off or reduce the power levels of the active hotplates.
You can find further information about this function in section ~ "Power manager"
Noises
Why I can hear noises while I'm cooking?
Noises may be generated while using the hob depending on the base material of the cookware. These noises are a
normal part of induction technology. They do not indicate a defect.
Possible noises:
A low humming noise like the one a transformer makes:
Occurs when cooking at a high heat setting. The noise disappears or becomes quieter when the heat setting is
reduced.
Low whistling noise:
Occurs when the cookware is empty. This noise disappears when water or food is added to the cookware.
Crackling:
Occurs when using cookware made from different layers of material or when using cookware of different sizes and dif-
ferent materials at the same time. The loudness of the noise can vary depending on the quantity of food being cooked
or the cooking method.
High-pitched whistling noises:
Can occur when two hotplates are used at the highest heat setting at the same time. The whistling noises disappear or
become quieter when the heat setting is reduced.
Fan noise:
The hob is equipped with a fan that switches on automatically at high temperatures. The fan may continue to run even
after you have switched off the hob if the temperature detected is still too high.
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Frequently Asked Questions (FAQ) en
--------
--------
Cookware
Which types of cookware can be used with the induction hob?
You can find information on which types of cookware can be used with the induction hob in the section entitled
~ "Induction cooking".
Why is the hotplate not heating up and why is the heat setting flashing?
The hotplate on which the cookware is standing is not switched on.
Check that you have switched on the correct hotplate.
The cookware is too small for the hotplate that is switched on or it is not suitable for induction cooking.
Check that the cookware is suitable for induction cooking and that it is placed on the hotplate that most closely
matches its size. You can find information on the type, size and positioning of cookware in the sections entitled
~ "Induction cooking", ~ "Flex function" and ~ "Transfer function"
Why is it taking so long for the cookware to heat up or why is it not heating up sufficiently despite being at a high heat set-
ting?
The cookware is too small for the hotplate that is switched on or it is not suitable for induction cooking.
Check that the cookware is suitable for induction cooking and that it is placed on the hotplate that most closely
matches its size. You can find information on the type, size and positioning of cookware in the sections entitled
~ "Induction cooking", ~ "Flex function" and ~ "Transfer function"
Cleaning
How do I clean the hob?
Using a special glass-ceramic cleaning agent produces the best results. We advise against using harsh or abrasive
cleaning agents, dishwater detergent (concentrated) or scouring pads.
You can find more information on cleaning and caring for your hob in the section on ~ "Cleaning"
55


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