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en Trouble shooting
3
Trouble shooting
Trouble shooti ng
Malfunctions often have simple explanations. Please
read the following notes before calling the after-sales
service.
mWarning – Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out and damaged power cables replaced by one
of our trained after-sales technicians. If the appliance is
defective, unplug the appliance from the mains or switch
off the circuit breaker in the fuse box. Contact the after-
sales service.
mWarning – Risk of injury!
The light emitted by LED lights is very dazzling, and can
damage the eyes (risk group 1). Do not look directly into
the switched on LED lights for longer than 100seconds.
LED lights
Defective LED lights must only be replaced by the
manufacturer, their customer service department or a
licensed technician (electrician).
Disruption Possible cause Solution
Appliance not working, no display Plug not inserted Connect the appliance to the electricity
mains
Power failure Check whether other kitchen appliances
are working
Fuse defective Check in the fuse box whether the fuse
for the appliance is in working order
Operating error Switch off the fuse for the appliance in
the fuse box and switch it on again after
about 60seconds
The appliance does not work, the dis-
play shows "Device locked. Descaling
required."
Build-up of limescale in the appliance Start the descaling programme
~ "Descaling programme"
on page 36
Despite descaling, "Please descale"
appears on the display
Build-up of limescale in the appliance,
wrong descaler used
Use the specified descaling tablets,
start the descaling programme
~ "Descaling programme"
on page 36
Appliance cannot be started Appliance door is not quite closed Close appliance door
The appliance does not work, the dis-
play shows "E182"
No water available in the appliance Take out the water tank and verify that
the suction pipe in the tank is straight,
not kinked. Please contact the after-
sales service if the error message per-
sists.
The appliance is not working and the
display does not respond. 0 appears
on the display
Childproof lock activated Deactivating the childproof lock
~ "Childproof lock" on page 22
Appliance switches off on its own Safety shut-off: the appliance has not
been operated for longer than 12hours
Confirm the message with , switch off
the appliance and set it again.
Appliance does not heat up, ° appears
in the display
Appliance is in demo mode Deactivate the demo mode in the basic
settings
The appliance cannot be started, the
display shows an error message
The water tank is empty Fill the water tank
The core temperature probe is inserted;
99 °C is displayed
Moisture on the core temperature probe
shaft or on the socket in the cooking
compartment
Move the core temperature probe shaft
in and out of the socket in the cooking
compartment several times
The core temperature probe is inserted
but the + symbol is not displayed
Moisture on the socket in the cooking
compartment
Move the core temperature probe shaft
in and out of the socket in the cooking
compartment several times
No steam visible in the oven Steam above 100°C is invisible This is normal
Powerful steam outlet at the top of the
door
The operating mode has been changed This is normal
A lot of steam escapes at the side of the
door
Door seal soiled or loose Clean the door seal and insert it in the
groove
39
Trouble shooting en
Power cut
Your appliance can bridge a power cut of a few
seconds. Operation continues.
If the power cut was for a longer period and the
appliance was in operation, a message appears in the
display. Operation is interrupted.
Set the function selector to 0, then the appliance can be
operated again as usual.
Demo mode
The ° symbol appears on the display when the
appliance is in demo mode. The appliance will not heat
up.
Briefly disconnect the appliance from the mains (switch
off the household fuse or the circuit breaker in the fuse
box). Then deactivate demo mode in the basic settings
within 3 minutes.
Humming noise when switching on The appliance has not been used for a
few days
Normal: Automatic rinsing during initial
use
A whistling noise occurs during heating Noises may occur during steam genera-
tion
This is normal
There is a "pop" noise during cooking Cold/warm effect with frozen food,
caused by the steam
This is normal
Steaming is not possible Build-up of limescale in the appliance.
Appliance must be descaled to avoid
damage to the appliance
Starting the descaling
program~ "Descaling programme"
on page 36
The appliance is not producing steam
properly
Limescale has formed in the appliance Start the descaling programme
The lighting is not working The lighting is defective Call the after-sales service
The used water tank cannot be removed The used water tank remains locked for
a short time after cooking has finished
Wait until it unlocks
Error message "Exxx" If an error message is displayed, turn the
function selector to 0; if the display goes
out, there was a non-recurring problem.
If the error occurs repeatedly or the dis-
play remains on, please contact the
after-sales service and inform them of
the error code.
Water drips out when you open the
appliance door
The collecting channel on the underside
of the door panel is full
Dry the collecting channel with a
sponge
39


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