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en Trouble shooting
Power cut
Your appliance can bridge a power cut of a few
seconds. Operation continues.
If the power cut was for a longer period and the
appliance was in operation, a message appears in the
display. Operation is interrupted.
Set the function selector to 0, then the appliance can be
operated again as usual.
Demo mode
The ° symbol appears on the display when the
appliance is in demo mode. The appliance will not heat
up.
Briefly disconnect the appliance from the mains (switch
off the household fuse or the circuit breaker in the fuse
box). Then deactivate demo mode in the basic settings
within 3 minutes.
The appliance is not producing steam
properly
Limescale has formed in the appliance Start the descaling programme
The lighting is not working The lighting is defective Call the after-sales service
The cooling fan continues running after
the appliance is switched off.
The fan run-on removes moisture from
the appliance and protects the appli-
ance electronics. This may take up to
four hours.
This is normal
Error message "Exxx" If an error message is displayed, turn the
function selector to 0; if the display goes
out, there was a non-recurring problem.
If the error occurs repeatedly or the dis-
play remains on, please contact the
after-sales service and inform them of
the error code.
Water drips out when you open the
appliance door
The collecting channel on the underside
of the door panel is full
Dry the collecting channel with a
sponge
29
After-sales service en
4
After-sales service
After- sales service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an appropriate
solution, also in order to avoid after-sales personnel
having to make unnecessary visits.
E number and FD number
When calling us, please give the full product number
(E no.) and the production number (FD no.) so that we
can provide you with the correct advice. The rating plate
bearing these numbers can be found when you open the
appliance door.
To save time, you can make a note of the number of your
appliance and the telephone number of the after-sales
service in the space below, should it be required.
Please note that a visit from an after-sales service
engineer is not free of charge, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest
assured that the repair will be carried out by trained
service technicians using original spare parts for your
domestic appliance.
E no. FD no.
After-sales service O
GB 03448928988
Calls charged at local or mobile rate.
IE 014502655
0.03€ per minute at peak.
Off peak 0.0088€ per minute.
AU 1300368339
NZ 094770492
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29


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