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Trouble shooting
Malfunctions often have simple explanations. Please
read the following notes before calling the after-sales
service.
m Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out and damaged power cables replaced by one
of our trained after-sales technicians. If the appliance is
defective, unplug the appliance from the mains or switch
off the circuit breaker in the fuse box. Contact the after-
sales service.
Disruption Possible cause Solution
Appliance not working, no display Plug not inserted Connect the appliance to the electricity
mains
Power failure Check whether other kitchen appliances
are working
Fuse defective Check in the fuse box whether the fuse
for the appliance is in working order
Operating error Switch off the fuse for the appliance in
the fuse box and switch it on again after
about 60 seconds
Appliance cannot be started Appliance door is not quite closed Close appliance door
The appliance is not working and the
display does not respond. 0 appears
on the display
Childproof lock activated Deactivate the childproof lock (see sec-
tion entitled 'Childproof lock')
Appliance switches off on its own Safety shut-off: the appliance has not
been operated for longer than 12 hours
Confirm the message with , switch off
the appliance and set it again.
Appliance does not heat up, ° appears
in the display
Appliance is in demo mode Deactivate the demo mode in the basic
settings
The appliance cannot be started, a
message is shown on the display
No water available in the appliance Check the water connection
No steam visible in the oven Steam above 100°C is invisible This is normal
The grilling surface only lights up
around the sides, not in the middle
Only the side of the grilling surface is
heated to allow for better heat distribu-
tion
This is normal
The "steam removal" 3 symbol does not
appear on the display
The steam removal function is only avail-
able if the oven temperature is below
130°C
This is normal
A lot of steam escapes at the top of the
door
Appliance is calibrating the boiling point
or is preheating or the heating mode has
been changed
This is normal
The appliance has not yet been cali-
brated
Calibrate the appliance
A lot of steam escapes at the side of the
door
Door seal soiled or loose Clean the door seal and insert it in the
groove
Humming noise when switching on The drain pump starts to operate This is normal
Appliance has been switched off for sev-
eral days
This is normal: automatic rinsing when
being switched on again
There is a "pop" noise during cooking Cold/warm effect with frozen food,
caused by the steam
This is normal
The appliance is not producing steam
properly
Limescale has formed in the appliance Start the descaling programme
The cooking compartment is wet after
operation
This is normal depending on the operat-
ing mode set by the user
After operation, dry the cooking com-
partment using the drying programme
35


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