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Trouble shooting
Malfunctions often have simple explanations. Please
read the following notes before calling the after-sales
service.
mRisk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out and damaged power cables replaced by one
of our trained after-sales technicians. If the appliance is
defective, unplug the appliance from the mains or switch
off the circuit breaker in the fuse box. Contact the after-
sales service.
mRisk of injury!
The light emitted by LED lights is very dazzling, and can
damage the eyes (risk group 1). Do not look directly into
the switched on LED lights for longer than 100 seconds.
LED lights
Defective LED lights must only be replaced by the
manufacturer, their customer service department or a
licensed technician (electrician).
Fault table
--------
Disruption Possible cause Solution
The appliance does not work The plug is not plugged into the mains Connect the appliance to the electricity
supply
Power failure Check whether other kitchen appliances
are working
Faulty fuse Check in the fuse box to make sure that
the fuse for the appliance is OK
The appliance is not working, all the
buttons are flashing
The network-cable plug is not plugged
into the mains
Check that the network cables of all the
appliances are connected
The circuit breaker is faulty Look in the fuse box and check that the
circuit breakers for all the appliances are
in working order
One of the components in the appliance
has broken
Call the after-sales service
The appliance is not working If the appliance is in operation for more
than four hours, the safety switch-off
function is activated
Switch the appliance on again
The button illumination does not work The control unit is faulty Call the after-sales service
The lighting is not working The lighting is defective Call the after-sales service
The œ button flashes The metal filter is saturated Clean the filter, see the Cleaning and
maintenance section
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Aftersales service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an appropriate
solution in order to avoid unnecessary visits by
engineers.
When calling us, please give the product number (E no.)
and the production number (FD no.) so that we can
provide you with the correct advice. The rating plate
bearing these numbers can be found on the appliance.
To save time, you can make a note of the number of your
appliance and the telephone number of the after-sales
service in the space below, should it be required.
Please note that a visit from an after-sales service
engineer is not free of charge, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest
assured that the repair will be carried out by trained
service technicians using original spare parts for your
domestic appliance.
E no. FD no.
After-sales service O
GB 0344 892 8988
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 €
per minute.
AU 1300 368 339
NZ 09 477 0492
13


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