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38 WARRANTY GUIDELINES
1.) Warranty:
Company FUXTEC Maschinen GmbH grants for mechanical and electrical components a
warranty period of 2 years for amateur use; and warranty period of 1 year for professional use,
starting with the purchase of the final consumer. In case of defects during this period, which
are not excluded by paragraph 3, FUXTEC will repair or replace the machine at its own
discretion.
2.) Report:
In order to check the legitimacy of warranty claims, the final consumer must contact his dealer.
The dealer has to report in written form the occurred defect to FUXTEC. If the warranty claim is
legitimate, FUXTEC will pick up the defective machine from the dealer. Returned shippings by
dealers which have not been coordinated with FUXTEC, will not be accepted and refused.
3.) Regulations:
a) Warranty claims will only be accepted, when a copy of the original invoice or cash voucher
from the trading partner of FUXTEC is enclosed to the machine. The warranty claim expires if
the accessories belonging to the machine are missing.
b) The warranty does not include free checking, maintenance, inspection or service works on the
machine. Defects due to incorrect usage of the final consumer or his dealer will not be accepted
as warranty claims either. Some examples: usage of wrong fuel, frost damages in water tanks,
leaving fuel in the tank during the winter, etc.
c) Defects on wear parts are excluded, e.g. carbon brushes, collection bags, knives, cylinders,
cutting blades, clutches, sealings, wheels, saw blades, splitting crosses, riving knives, riving knife
extensions, hydraulic oils, oil/air/fuel filters, chains, spark plugs, sliding blocks, etc.
d) Also excluded are damages on the machine caused by incorrect or inappropriate usage, if it
was used for a purpose which the machine is not supposed to, ignoring the user manual, force
majeure, repairs or technical manipulations by not authorized workshops or by the customer
himself, usage of non-original FUXTEC spare parts or accessories.
e) After inspection by our qualified personnel, resulted costs (like freight charges) and expenses
for not legitimated warranty claims will be charged to the final customer or dealer.
f) In case of defective machines outside the warranty period, we will only repair after advance
payment or dealer’s invoice according to the cost estimate (incl. freight costs) of FUXTEC.
g) Warranty claims can only be granted for customers of an authorized FUXTEC dealer who
directly purchased the machine from FUXTEC. These claims are not transferable in case of
multiple sales of the machine.
4.) Claims for compensation and other liabilities:
The liability of company FUXTEC is limited to the value of goods in all cases. Claims for
compensation because of poor performance, lacks, damages or loss of earnings due to defects
during the warranty period will not be accepted. FUXTEC insists on its right to subsequent
improvement of the machine.
