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Troubleshooting and tips
!
Refer to the safety information in the "Safety" manual, when connecting or disconnecting
cables.
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
Make a note of the steps and the circumstances that led to the fault. Also make a note of any
error messages displayed.
Switch the notebook off.
Contact your sales outlet or our customer service centre.
You can find the telephone numbers in the help desk list supplied. Please have the following
information ready when you call:
The model name and serial number of the notebook. The serial number is located on a
sticker on the underside of the notebook.
Notes of any messages that appear on the screen and information on acoustic signals.
Any changes you have made to the hardware or software since receiving the notebook.
Any changes you have made to the BIOS Setup settings since receiving the notebook.
Your system configuration and all peripheral devices connected to your system.
Your sales contract.
Troubleshooting
User and/or supervisor password forgotten
Cause Troubleshooting
Forgotten password
If you have forgotten your user password, enter the
supervisor password or contact your system
administrator.
If the supervisor password is also no longer
available, please contact our Hotline/Help Desk.
You must provide proof of ownership for the
notebook.
The helpdesk will then refer you to our service
partner, who will unlock your notebook (for a
charge).
A26391-K222-Z121-1-7619, edition 2 59
67


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