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6 Troubleshooting (FAQ)
There are two general types of error message:
Software error messages
System error messages
6.1 Software error messages
Software error messages are displayed on the screen by the
operating system or an application. These messages generally
appear after you have started the operating system or when you
run an application. If this type of error message appears, refer to
the manual for the respective application or the operating system
to find out how to resolve this error.
6.2 System error messages
A system error message indicates a computer problem.
The following checklist describes how you can eliminate small
problems yourself. In the event of serious defects, you may have to
contact your dealer or the customer hotline. Please refer to the
relevant sections of the service documents supplied.
The computer will not start (boot)
Your computer may not be connected to the power socket.
Switch the computer off, check all the connections and then
switch the computer on again.
Your mains socket may be faulty. Check whether there is
power to the mains power socket by plugging in another handy
electrical device which you know is functioning correctly.
Check whether the mains switch on the back of the computer
is switched on (position "1"). It is possible that by moving the
computer, a cable or similar may accidentally switch the mains
switch to "0".
If your computer is equipped with a floppy disk drive, check
whether the startup process is being interrupted by a non-
bootable disk in the disk drive. If this is the case, you must
remove the diskette.
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