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Troubleshooting and tips
No sound or minimal volume
Cause Troubleshooting
Volume set wrongly.
Touch the loudspeaker symbol in the navigation bar.
A popup window for the loudspeaker settings appears.
Activate the selection field for On with the stylus.
or
Set the desired volume on the slide control with the
stylus.
Poor reception via GPS
Cause Troubleshooting
The installation position of the Pocket
PC in your vehicle is unfavourable.
Change the installation position of the Pocket PC.
Your vehicle's windscreen is coated.
Use an external GPS antenna (available as an
accessory).
Contact with hotline/help desk
If you are unable to solve a certain problem, please contact the hotline/help desk. Additional details
are contained in the "Safety" and "Warranty" manuals. Please have the following information ready
when you call:
The model name and serial number of the Pocket PC. The serial number is located on a sticker
on the backside of the Pocket PC.
Notes of any messages that appear on the screen and information on acoustic signals.
Any changes you have made to the hardware or software after receiving the Pocket PC.
Your system configuration and all peripheral devices connected to your system (e. g. keyboard).
Your sales contract.
Your IMEI number.
The Fujitsu Siemens Computers hotline or help desk requires the device information for your Pocket
PC in order to process your problem. You can find this information directly on your device:
Calling up the IMEI number
The IMEI number (International Mobile Equipment Identity) is a 15-digit serial number, which is used
to uniquely identify your Pocket PC.
Select Start – Settings – System – System information.
Select
Identity.
92 A26391-K182-Z120-1-7619, edition 1
102


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