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Problemlösungen und Tipps
SmartCard-Leser wird n icht erkannt
Ursache Fehlerbehebung
SmartCard falsch eingesteckt.
Überprüfen Sie, ob Sie Ihre SmartCard
mit dem Chip nach oben / nach unten
(geräteabhängig) in den SmartCard-Leser
gesteckt haben.
Überprüfen Sie, ob Sie eine unterstützte
SmartCard verwenden. Ihre SmartCard
muss dem ISO-Standard 7816-1 , -2, -3 und
-4 entsprechen.
PIN für SmartCard ver
gessen
Ursache Fehlerbehebung
PIN vergessen.
Wenn Sie in einem Ne
tzwerk arbeiten,
wenden Sie sich an I
hren Systemverwalter,
der Ihr Notebook üb
er eine Supe rvisor-PIN
entsperren kann.
User- und/oder Supervisor-Passwort vergessen
User-PasswortSupervisor-Passwor t
Ursache Fehlerbehebung
Passwort vergessen
Wenn Sie das User-Passwort vergessen
haben, geben Sie das Supervisor-Passwort
ein oder wenden Sie sich an Ihren
Systemverwal ter.
Wenn auch das Supervisor-Passwort nicht
mehr vorliegt, wenden Sie s ich bitte an
unsere Hotline/unseren Help Desk. Sie
müssen sich als Besitzer des Notebook
ausweisen. Der Help Desk vermittelt Sie
dann an unseren Servicepartner, der Ihr
Notebook (kostenpichtig) entsperrt.
SmartCard verloren
Ursache Fehlerbehebung
SmartCard verloren. Wenn Sie in e inem Netzwerk
arbeiten, wenden Sie sich an Ihren
Systemverwalter, der Ihr Notebook mit d er
Supervisor-SmartCard starten kann.
78 Fujitsu
82


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