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Troubleshooting and tips
Error message/cause Resolution
Extended memory failed at offset: xxxx Failing Bits:
zzzz zzzz
When testing the extended memory an error has
resulted at the address xxxx.
Check whether the additional me
mory
module has been inserted correc
tly.
Failure Fixed Disk n
The s ettings of the hard disk drive are incorrect.
Start the BIOS Setup (Primar
yMaster
submenu) and select the corr
ect settings.
Keyboard controller error
Switch the notebo ok off w
ith the ON/OFF
switch.
Wait 3 - 5 seconds and switch on the
notebook again.
Keyboard error
If you are using an external keyboard:
Check the connection and reboot the
notebook.
nn Stuck key
Make sure that no key is pressed.
Operating system not found
Check in the BIOS Setup whether your hard
disk has been set correctly.
Make sure that the operating system is
installed on the corresponding drive.
Press <F1> to resume, <F2> to SETUP
This error message appears if an error occurs
during the self-test before starting the operating
system.
Press the
F1
funct
ion key to start the
operating sys
tem.
Press the function key
F2
to access the
BIOS Setup.
Previous boot incomplete - Default conguration
used Due to an error during the previous system
boot, d efault values were used fo r certain
settings. Check the settings in the BIOS Setup.
Press the
F1
function key when prompted
to do so.
Real time clock error
Contact your sales outlet or our customer
service centre.
nnnnK Shadow RAM failed at offset: xxxx F ailing
Bits: zzzz
Contact
your sales ou tlet or our customer
servic
e centre.
Syste
m battery is dead - Replace a nd run SETUP
Contact your sales outlet or our customer
service centre.
System cache error - Cache disabled
Contact your sales outlet or our customer
service centre.
System timer error
Cont
act your sales outlet or our customer
ser
vice centre.
Fujitsu Technology Solutions 107
111


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