Manual Fujitsu LifeBook T4220 Tablet PC (page 67 of 136) (English)

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Troubleshooting

Your LifeBook T4200 Series Tablet PC is sturdy and

subject to few problems in the field. However, you may

encounter simple setup or operating problems that you

can solve on the spot, or problems with peripheral

devices, that you can solve by replacing the device. The

information in this section helps you isolate and resolve

some of these straightforward problems and identify

failures that require service.

IDENTIFYING THE PROBLEM

If you encounter a problem that you are having diffi-

culty in solving, go through the following procedure

before pursuing further troubleshooting:

1. Turn off your Tablet PC.

2. Make sure the AC adapter is plugged into your

Tablet PC and to an active AC power source.

3. Make sure that any card inserted in the PC Card slot

is seated properly. You can also remove the card

from the slot, thus eliminating it as a possible cause

of failure.

4. Make sure that any devices connected to the external

connectors are plugged in properly. You can also

disconnect such devices, thus eliminating them as

possible causes of failure.

5. Turn on your Tablet PC. Make sure it has been off at

least 10 seconds before you turn it on.

6. Go through the boot sequence.

7. If the problem has not been resolved, refer to the

Troubleshooting Table, that follows, for more

detailed troubleshooting information.

8. If you still have the problem after taking all of the

above approaches, please check our Website at http:/

/www.computers.us.fujitsu.com/support for

possible known support issues.

8. If you have tried the solutions suggested in the

Troubleshooting Table and checked our Website for

possible solutions without success, contact your

support representative:

Toll free: 1-800-8Fujitsu

E-mail: 8fujitsu@us.fujitsu.com

Website: http://www.computers.us.fujitsu.com/

support

Before you place the call, you should have the following

information ready so that the customer support repre-

sentative can provide you with the fastest possible solu-

tion:

■

Product name

■

Product configuration number

■

Product serial number

■

Purchase date

■

Conditions under which the problem occurred

■

Any error messages that have occurred

■

Type of device connected, if any

See the Configuration Label on the bottom of your

Tablet PC for configuration and serial numbers. (See

figure 2-8 on page 15 for location)

SPECIFIC PROBLEMS

Using the Troubleshooting Table

When you have problems with your tablet, try to find

the symptoms under the Problem column of the trou-

bleshooting table for the feature giving you difficulty.

You will find a description of common causes for that

symptom under the column Possible Cause and what, if

anything, you can do to correct the condition under

Possible Solutions. All possible causes or solutions may

not apply to your Tablet PC.

■

If you keep notes about what you have

tried, your support representative may

be able to help you more quickly by giv-

ing additional suggestions over the

phone.

■

Do not return a failed Tablet PC to your

supplier until you have talked to a sup-

port representative.

T Series.book Page 57 Wednesday, April 25, 2007 11:29 AM

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Fujitsu LifeBook T4220 Tablet PC Manual

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