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Problemlösungen und Tipps
SmartCard-Leser wird nicht erkannt
Ursache Fehlerbehebung
SmartCard falsch eingesteckt.
Überprüfen Sie, ob Sie Ihre SmartCard
mit dem Chip nach oben / nach unten
(geräteabhängig) in den Sma rtCard-L eser
gesteckt haben.
Überprüfen Sie, ob Sie eine unterstützte
SmartCard verwenden. Ihre SmartCard
muss dem ISO -Sta ndard 7816-1, -2, -3 und
-4 entsprechen.
PIN für SmartCard ver
gessen
Ursache Fehlerbehebung
PIN vergessen.
Wenn Sie in einem Ne
tzwerk arbeiten,
wenden Sie sich an I
hren Systemverwalter,
der Ihr Notebook üb
er eine Supervisor-PIN
entsperren kann.
User- und/oder Supervisor-Passwort vergessen
User-PasswortSupervisor-Passwor t
Ursache Fehlerbehebung
Passwor t vergessen
Wenn Sie das User-Passwort vergessen
haben, geben Sie da s Supervisor-Passwort
ein oder wenden Sie sich an Ihren
Systemverwalter.
Wenn auch das Supervisor-Passwort nicht
mehr vorliegt, wenden Sie sich bitte an
unsere Hotline/unseren Help Desk. Sie
müssen sich als Besitzer des N otebook
ausweisen. Der Help Desk vermittelt Sie
dann an unseren Servicepartner, der Ihr
Notebook (kosten pichtig) entsperrt.
SmartCard verloren
Ursache Fehlerbehebung
SmartCard verloren. Wenn Sie in einem Netzwerk
arbeiten, wenden Sie sich a n Ihren
Systemverwalter, der Ihr N otebook mit der
Supervisor-SmartCard starten kann.
Fujitsu 81
85


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