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Troubleshooting and tips
SmartCard reader is not recognised.
Cause
Troubleshooting
Chip card inserted incorrectly.
Make sure you have inserted your
SmartCard into the SmartCa rd reader with
the chip facing upwards.
Ch eck whether the SmartCard you are using
is supported. Your SmartCard must comply
with the ISO standard 7816-1, -2, -3 and -4.
SmartCard PIN forgotten
Cause
Troubleshooting
PIN forgotten If you are working in a n
etwork, contact your
system administrat
or, who can unlock your
notebook with a Supe
rvisor PIN.
User and/or supervisor password forgotten
Userpassword:Supervisorpassword:
Cause
Troubleshooting
Forgotten password
If you have forgotten y our user password,
enter the supervisor password or contact
your system administrator.
If the supervisor password is also no longer
available, please co ntact our Hotline/Help
Desk. You must provide proof of ownership
for the notebook. The helpdesk will then
refer you to our service partne r, who will
unlock your notebook (for a charge).
SmartCard lost
Cause
Troubleshooting
SmartCard lost If you are working in a network, contact your
system administrator, who can b oot up your
notebook with a Supervisor SmartCard.
Acoustic warnings
Acousticerror messagesErrors
Cause
Troubleshooting
Abeeps
ounds every few seconds.
The ba
ttery is almost at.
Ch arge
the battery.
76 Fujitsu
80


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