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Troubleshooting and tips
Troubleshooting and tips
TroubleshootingTipsFaultTroubleshooting
Follow the safety notes in the "Safety/Regulations" manual when
connecting or discon necting cables.
If a fault occurs, try to correct it as described. If you fail to correct the problem, proce ed as follows:
Make a note of the steps and the circumstances that led to the fault. Also
make a note of any error messages displayed.
Switch the notebook off.
Please contact the Hotline/Service Desk.
You can nd the telephone num bers in the service desk list. Please have
the following information ready when you call:
The model name and serial number of the notebook. The serial number is
located on a sticker on the underside of the notebook.
Notes of any messages that appear on the screen and information on acoustic signals.
Any changes you have made to the ha rdwa re o r so ftware since
receiving the notebook.
Any changes you have made to the BIOS Setup settings since receiving the notebook.
Your system conguration and all peripheral devices connected to your system.
Your sales contract.
Our notebooks
have been designed primarily with mobile a pplications in mind. This
means that con
siderable effort ha s been made to optimise components and equipment
in terms of we
ight, space and energy requirements. Depending on the particular
conguratio
n you have purchased, it is possible that functionality ma y be slightly reduced
compared to a
desktop PC if you are running processor-intensive gaming softwa re, e.g.
games with i
ntensive 3D graphics. Updating your hardware with drivers which have not
been appro
ved by Fujitsu Technology Solutions may result in performance losses, data
losses or m
alfunction of the equipment . A list of approved drivers and current BIO S
versions c
an be downloaded from: "
http://ts.fujitsu.com/support/downloads.html"
Help if pr
oblems occur
Should you encounter a problem with your computer that you canno t resolve yourself:
Note the ID number of yo ur device. The ID number is found on the type rating
plate on the back or underside of the casing.
For further clarication of the problem, contact the Help Desk for your country (see the Help
Desk list or visit the Internet at "
http://ts.fujitsu.com/support/servicedesk.html"). When you
do this, please have ready the ID number and serial number of your system.
70 Fujitsu Technology Solutions
74


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