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Troubleshooting and tips
Troubleshooting and tips
TroubleshootingTi psFaultTroubleshooting
Follow the sa fety notes in the "Safety/Regulations" manual when
connecting or discon necting cables.
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
Make a note of the steps and the circumstances that led to the fault. Also
make a note of any error messages displayed.
Switch the notebook off.
Please contact the Hotline/Service Desk.
You can nd the telephone numbers in the service desk list. Please have
the following information ready when you call:
The model name and serial number of the notebook. The serial number is
located on a sticker on the underside of the notebook.
Notes of any messages that appear on th e screen and inform ation on acoustic signals.
Any changes you have made to the ha rdwa re or software since
receiving the notebook.
Any changes you have made to the BIOS Setup settings since receiving the not ebook.
Your system conguration and all peripheral devices connected to your system.
Your sales contract.
Our notebooks
have been designed primarily with mobile a pplications in mind. This
means that con
siderable effort ha s been made to optimise component s and equipment
in terms of we
ight, space and energy requirements. Depending on the particular
conguratio
n you have purchased, it is possible that functionality m a y be slightly re duced
compared to a
desktop PC if you are running processor-intensive gaming software, e.g.
games with i
ntensive 3D graphics. Updating you r hardware with drivers which have not
been appro
ved by Fujitsu Technology Solutions may result in performance losses, data
losses or m
alfunction of the equipment . A list of approved drivers and current BIO S
versions c
an be downloaded from: "
http://ts.fujitsu.com/support/downloads.html"
Help if pr
oblems occur
Should you encounter a problem with your computer that you c annot resolve yourself:
Note the ID number of your device. The ID number is found on the type rating
plate on the back or underside of the casing.
For further clarication of the problem, contact the Help Desk for your country (see the Help
Desk list or visit the Internet at "
http://ts.fujitsu.com/support/servicedesk.html"). When you
do this, please have ready the ID number and serial number of your system.
62 Fujitsu Technology Solutions
66


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