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Troubleshooting and tips
No mouse pointer displayed on the screen
Cause
Remedy
The mouse is not correctly connected.
Shut down your operating system in the
proper manner, for instance using
Ctrl
+
Alt
+
Del
.
Switch the device off.
Check that the mouse cable is properly
connected to the system unit. If you use an
adapter or extension lead with the mouse
cable, check the connections.
M ake sure that only one mouse is
connected.
Switch the device on.
Time and/or date is not correct
Cause
Remedy
Time and date are incorrect.
Set the correct time and date within the
operating system you are using.
or
Set the correct time and/or date in the
BIOS Setup.
SmartCard reader is not recognised.
Cause
Troubleshooting
Chip card inserted incorrectly.
M ake sure you have inserted your
SmartCard into the SmartCard reader with
the chip facing upwards.
Check whethe
r the SmartCard you a re using
is supporte
d. Your SmartCard must comply
with the ISO
standard 7816 -1, -2, -3 and -4.
SmartCard
PIN forgotten
Cause
Troubleshooting
PIN forgotten If you are working in a network, con tact your
system administrator, who can unlock your
system with a Supervisor PIN.
Fujitsu 55
59


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