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Troubleshooting
Troubleshooting
Should an error occur, rst check the following points. If the distortion i s still not eliminated,
the monitor s hould, if possible, be checked on another computer.
If you cannot solve the problem, please contact our Service Desk.
Having this problem? Check the following point s:
No screen display
Power indicator does not light up
Check whether the power cable on the
monitor is connected correctly.
Check whether the comput
er is switched on.
No screen display
Power indicator is lit
Check whether the compute r is switched o n.
Check whether the data cable for the
monitor is correctly attached to the monitor
port on the computer.
Press any key on the computer keybo ard.
The computer may be in power saving
mode.
Alter the brightness and/or contrast until you
get a picture.
Message: No Signal
Check whether the data cable for the
monitor is correctly attached to the monitor
port on the computer.
Check whether the compute r is switched o n.
Message: Frequency out of range:
##kHz/##Hz
Please change the display mode
to 1920 x 1080 with 60 Hz
The input sign
al (horizontal frequen cy and
refresh rat e
) at the displayed input does not
correspond t
o the technical data f or the monitor.
Adjust the v
ideo frequency range using the
computer so
ftware (see docum entation for
the compu te
r or display adapter).
Set a different screen resolution using the
computer software (see documentation for
the computer or display adapter).
Picture position not correct
The monitor recognises an undened mode (see
chapter "
Technical specication", Page 33).
Press the
AUTO
button to conduct the
auto-adjustment of the screen.
Picture is shaking
Check whether the data cable for the
monitor is correctly attached to the monitor
port on the computer.
Press the
AUTO
button to conduct the
auto-adjustment of the screen.
Picture is wrongly adjusted
Run
the Factory Recall function in the OSD
men
u.
The Auto Processing message appears.
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