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23
Troubleshooting
Troubleshooting
Troubleshooting
Troubleshooting
Troubleshooting
Power
Problem
Problem
Possible cause
Possible cause
Solution
Solution
P
P
The viewer
does not turn
on.
The AC power adapter is not cor-
rectly connected.
Check the connection. 8
Viewing Pictures
Problem
Problem
Possible cause
Possible cause
Solution
Solution
P
P
No pictures are
displayed.
The external storage device is not
correctly inserted.
Insert the device in the correct ori-
entation.
11
The external storage device or inter-
nal memory contains no pictures.
Use a computer, camera, or other
device to check that the storage
device or internal memory contains
pictures.
Unsupported image  le format. Use a supported format. 25
The pictures have been modi ed
on a computer.
Pictures that have been modi ed
on a computer may not display cor-
rectly.
Cannot  nd
picture.
The picture has been modi ed on a
computer.
The viewer may fail to read  les that
have been modi ed on a computer.
Copying and Deleting Pictures
Problem
Problem
Possible cause
Possible cause
Solution
Solution
P
P
Cannot delete
pictures.
Pictures are protected.
Remove protection using a camera
(if applicable) or computer. Protec-
tion can be removed from the  les
in internal memory when the view-
er is connected to a computer.
21
Computer
Problem
Problem
Possible cause
Possible cause
Solution
Solution
P
P
Computer can
not detect
internal memory.
The USB cable is not correctly con-
nected.
Check the connection. 21
The computer does not meet the
recommended system requirements.
Use a computer that meets the rec-
ommended system requirements.
21
29


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