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136 Troubleshooting
Problems and Solutions
Problem
Problem
Solution
Solution
Can not upload images.
Can not upload images.
The smartphone is connected to another device
The smartphone is connected to another device
: The smartphone and camera can connect
: The smartphone and camera can connect
to only one device at a time. End the connection and try again.
to only one device at a time. End the connection and try again.
There are several smartphones in the vicinity
There are several smartphones in the vicinity
: Try connecting again. The presence of mul-
: Try connecting again. The presence of mul-
tiple smartphones can make connection di cult.
tiple smartphones can make connection di cult.
Selecting
Selecting
TRANSMIT
TRANSMIT
or tapping
or tapping
q
q
has no
has no
e ect.
e ect.
The current image is a movie or was created on another device and can not be uploaded to a smart-
The current image is a movie or was created on another device and can not be uploaded to a smart-
phone.
phone.
Smartphone will not
Smartphone will not
display pictures.
display pictures.
Select
Select
ON
ON
for
for
q
q
WIRELESS SETTING
WIRELESS SETTING
>
>
RESIZE IMAGE ON SENDING
RESIZE IMAGE ON SENDING
H
H
. Se-
. Se-
lecting
lecting
OFF
OFF
increases upload times for larger images; in addition, some phones may not display
increases upload times for larger images; in addition, some phones may not display
images over a certain size.
images over a certain size.
No picture or sound.
No picture or sound.
The camera is not properly connected
The camera is not properly connected
: Connect the camera properly (
: Connect the camera properly (
P
P
77).
77).
An A/V cable was connected during movie playback
An A/V cable was connected during movie playback
: Connect the camera once movie play-
: Connect the camera once movie play-
back has ended.
back has ended.
Input on the television is set to “TV
Input on the television is set to “TV
: Set input to “VIDEO”.
: Set input to “VIDEO”.
The camera is not set to the correct video standard
The camera is not set to the correct video standard
: Match the camera
: Match the camera
Q
Q
VIDEO SYS-
VIDEO SYS-
TEM
TEM
setting to the TV (
setting to the TV (
P
P
125).
125).
The volume on the TV is too low
The volume on the TV is too low
: Adjust the volume.
: Adjust the volume.
No color.
No color.
Match the camera
Match the camera
Q
Q
VIDEO SYSTEM
VIDEO SYSTEM
setting to the TV (
setting to the TV (
P
P
125).
125).
The computer does not
The computer does not
recognize the camera.
recognize the camera.
Be sure the camera and computer are correctly connected (
Be sure the camera and computer are correctly connected (
P
P
88).
88).
Can not transfer RAW or
Can not transfer RAW or
JPEG  les to computer.
JPEG  les to computer.
Use the bundled software to transfer pictures (
Use the bundled software to transfer pictures (
P
P
83).
83).
154


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