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Frama MATRIX F12 Manual

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Frama Matrix F12
2
Operating manual for
Frama Matrix
All rights reserved. Frama Group.
Frama Matrix F12
3
Dear Customer,
Thank you for choosing the innovative, forward-looking Frama Matrix F12 franking solution which meets
all standards and therefore guarantees long-term protection of your investment. The information below in
this operating manual is intended to assist you in installing and operating your Frama Matrix F12 franking
system. It also shows how you can easily make settings yourself.
We have summarised the most impor-
tant points briefly here for you.
The most important points at a glance:
INSPECTION/AUTOCONNECT 17
LOADING POSTAGE CREDIT
15
INSERTING/CH
ANGING INK JET CASSETTE 25
CHANGING FRANKING DATE (PRINT DATE)
31
DISPLAY MESSAGES AND TECHNICAL DATA 42
You can get quick competent support from our
He
lp Line
01992 4
51125
The right to make changes in these instructions is reserved. Frama AG also reserves the right to change and/or modify parts of these
instructions and/or the product at any time without notice. The postage rates indicated and other information with time-limited
validity are provided solely as examples and make no claim to currency.
.
Frama Matrix F12
4
Safety information and warnings
Thank you for deciding to purchase the innovative Frama Matrix F12 franking system.
The information below in this operating manual is intended to assist you in installing and operating your Frama Matrix
F12 franking system. It also shows how you can easily make settings yourself.
This franking system meets current safety requirements. Incorrect use can, however, lead to injury and damage. With
this in mind, please read this guide before you start using your Frama Matrix F12 franking system. This will help you to
avoid injury and prevent damage to your franking system. Keep this guide in a safe place and pass it on to the new
user should you dispose of the machine.
Symbols used
This operating manual uses the following symbols:
Danger
This symbol indicates dangers and safety hazards which can cause injury when using, operating
and servicing the franking system.
Information
This symbol is intended to draw your attention to guidance and instructions you should be aware
of which can prevent the risk of damage to the franking system, the items to be posted or the
immediate surroundings when handling the franking system.
Tip
Hints and tips of interest for the efficient use of the franking system.
Frama Matrix F12
5
Table of contents
SAFETY INFORMATION AND WARNINGS ...................................................................................... 4
SYMBOLS USED ........................................................................................................................................................ 4
TABLE OF CONTENTS .................................................................................................................. 5
1.1. SAFETY INSTRUCTIONS/NOTES ON USE .............................................................................................................. 7
1.2. USE AS INTENDED/NOTES ON PRINT QUALITY .................................................................................................... 8
1.3. REQUIREMENTS FOR THE NETWORK ENVIRONMENT/INFORMATION SECURITY .................................................. 8
1.4. RECYCLING AND DISPOSAL ............................................................................................................................... 9
1.5. THE FRAMA MATRIX MACHINE ....................................................................................................................... 10
1.6. BASIC SCREEN LAYOUT ................................................................................................................................... 11
2. INSTALLATION ...................................................................................................................... 11
2.1. GENERAL NOTES AND SAFETY INFORMATION .................................................................................................. 12
2.2. MAKING CONNECTIONS .................................................................................................................................. 12
2.3. CONNECTING TO THE MAINS ELECTRIC SUPPLY .............................................................................................. 13
2.4. FIRST USE ......................................................................................................................................................... 13
2.5. FRAMAONLINE2 INSTALLATION ....................................................................................................................... 14
2.6. INSTALLING THE INK JET CASSETTE .................................................................................................................. 14
2.7. LOADING CREDIT FROM FRAMAONLINE2 ........................................................................................................ 14
3. FRAMAONLINE2 ................................................................................................................... 15
3.1. GENERAL NOTES .............................................................................................................................................. 15
3.2. LOADING POSTAGE CREDIT ............................................................................................................................. 15
3.3. INSPECTION/AUTOCONNECT ........................................................................................................................... 17
4. OPERATION .......................................................................................................................... 18
4.1. SWITCHING ON AND OFF ................................................................................................................................ 18
4.2. ACCOUNTS ..................................................................................................................................................... 19
4.3. DETERMINING POSTAGE VALUE ....................................................................................................................... 21
4.4. FRANKING ....................................................................................................................................................... 24
4.5. FITTING THE INK JET CASSETTE ........................................................................................................................ 25
5. MAIN MENU ......................................................................................................................... 28
5.1. OVERVIEW ....................................................................................................................................................... 28
5.2. LOGO .............................................................................................................................................................. 28
5.3. DEVICES .......................................................................................................................................................... 30
5.4. PRINT DATE ..................................................................................................................................................... 31
5.5. INFO PRINT ...................................................................................................................................................... 32
5.6. PRINTER SETTINGS ........................................................................................................................................... 33
6. COUNTER READINGS ............................................................................................................ 35
7. ADMIN MODE (SETTINGS) ..................................................................................................... 35
7.1. SETUP 1 MENU (CC AND ADMIN) .................................................................................................................... 35
7.2. SETUP 2 MENU ................................................................................................................................................ 36
7.3. SETUP 3 MENU ................................................................................................................................................ 36
7.4. SETUP 4 MENU ................................................................................................................................................ 37
8. ADMIN MODE ...................................................................................................................... 38
8.1. MAIN MENU .................................................................................................................................................... 38
8.2. COUNTER READINGS ....................................................................................................................................... 39
8.3. SETUP 1 ........................................................................................................................................................... 39
Frama Matrix F12
6
9. FRAM
AONLINE2 ................................................................................................................... 40
9.1. LOADING POSTAGE CREDIT ............................................................................................................................. 40
9.2. INSPECTION ..................................................................................................................................................... 40
9.3. UNINSTALL ...................................................................................................................................................... 40
9.4. CONNECTION .................................................................................................................................................. 40
9.5. LAST REPORT ................................................................................................................................................... 41
9.6. PRINT REPORT .................................................................................................................................................. 41
9.7. SMARTSHOP .................................................................................................................................................... 41
10. TROUBLESHOOTING/ERROR MESSAGES ................................................................................ 42
10.1. FRAMAONLINE2 ............................................................................................................................................ 42
10.2. SCALES MESSAGES (ONLY IF SCALES ARE CONNECTED) ................................................................................ 43
10.3. FRAMA MATRIX F12 , FRANKING VALUE/CREDIT ........................................................................................... 44
10.4. PRINTER MESSAGES ....................................................................................................................................... 45
11. TECHNICAL DATA ............................................................................................................... 46
11.1. GENERAL ....................................................................................................................................................... 46
11.2. ENVELOPE/ENVELOPE FLAP DIMENSIONS ........................................................................................................ 46
11.3. POWER SUPPLY RATING ................................................................................................................................. 47
11.4. DIMENSIONS AND WEIGHT ............................................................................................................................ 47
11.5. ACCESSORIES ................................................................................................................................................ 47
11.6. STORAGE AND OPERATING CONDITIONS ....................................................................................................... 48
12. EC-DECLARATION OF CONFORMITY .................................................................................... 49
13. INDEX ................................................................................................................................ 50
Frama Matrix F12
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1. SYST
EM PRESENTATION
1.1. Safety instructions/Notes on use
Danger
1. Use this franking system indoors and for franking post and franking labels only. Any other use,
modification or change to the franking system is not permissible and may be dangerous. The
manufacturer accepts no liability for damage caused by use contrary to the intended use or
incorrect operation.
2. Check the franking system for external damage before setting it up. You may be putting your
life at risk by using a damaged machine.
3. A damaged connecting lead may only be replaced by a lead of the same type.
4. A current overload protector must always be fitted in buildings in which the franking system is
plugged into the mains network.
5. Check the cable and plug before installing the system. Have any damage repaired by a specialist
electrician only.
6. Only connect the plug into a mains socket when the franking machine housing is closed.
7. Always run the mains cable away from the rear of the franking machine and make sure that no
risk exists of it being damaged or someone tripping over it.
8. Never pull the plug out of the socket by the mains cable.
9. Never reach into the printing unit. Your fingers could be injured if the franking machine is
switched on. Be careful if you are wearing long hair, a tie, etc.
10. Do not reach into rotating parts. There is a risk of injury.
11. Keep children away from the franking system.
12. Have your franking system repaired by a service technician from your local Frama sales and
service organisation only. Never open the franking system yourself under any circumstances.
Repairs carried out incorrectly can represent a significant hazard to the user.
1.1.1. Correct use
Danger
1. Use accessories intended for this system only. The use of accessories that are not approved, or
not authorised, can be detrimental to the service life of the franking system. At the same time,
a danger to the operator can be created.
2. Always keep your fingers and other parts of the body, ties, necklaces, scarves, open sleeves
and similar loose things away from the feed entry area and the rollers. There is a risk of injury
on rotating parts.
3. Do not clean the system with flammable fluids. There is a risk of explosion.
4. Disconnect the system from the mains before cleaning it. Clean the system with a damp cloth
only. Do not spray any liquids on or into the franking system. There is a risk of electric shock.
Lethal hazard.
5. Do not place any liquids, glasses, franking ink, etc. on the franking system.
1.1.2. Installation notes
Information
Your Frama Matrix F12 franking system was manufactured for use in normal conditions. Please re-
member: Today’s furniture is coated with a confusing variety of paints, lacquers and synthetic mate-
rials. In view of this, it is quite possible that some of these materials contain constituents which can
attack or soften the plastic feet of our equipment. The feet of our equipment, if affected by foreign
substances, can stain your furniture. Frama is unable to accept any liability in this respect for obvious
reasons. With this in mind, use a non-slip underlay.
Avoid exposing directly to sunlight.
Frama Matrix F12
8
1.2. Use as intended/Notes on print quality
The following notes are intended to support you in achieving a sharp, professional print with your Frama Matrix F12
franking system, so as not to jeopardise the delivery of your franked mail. As the user, you are responsible for the
legibility of your franking.
Information
1. Your franking machine must be properly registered with the Royal Mail before you use it for the
first time. Follow the instructions given by your local Frama Sales and Service organisation when
you do this.
2. Each franking mark may be used only once. The Royal Mail (Specific Country Post) regards
repeated use as a punishable offence and a violation of the general terms and conditions of
business.
3. Test franking marks or sample franking impressions are not regarded as valid by the Royal Mail
and items bearing them may not, therefore, be mailed.
4. The use of fibrous and other unsuitable envelopes can result in the marks blurring or smearing
marks and thus to the franking marks being illegible. In view of this, you are urgently advised
not to use envelopes of this kind. Do not use very absorbent or fibrous envelopes for this rea-
son. This could invalidate your franking.
5. The use of high gloss envelopes, which could offer insufficient contrast with the franking mark,
is not permitted.
6. Do not frank mail items thicker than 10 mm. You risk allowing the printing head to touch the
surface of the mail item and thus smearing the franked mark. You should therefore always use
Frama Matrix F12 franking labels for thick letters and packets.
7. Please make sure that no sharp objects, such as paper clips, are near the franking zone. Such
objects can damage the franking system.
8. Ink jet cassettes must be checked regularly to ensure high-quality printing. After a certain time
the printing head is sealed to prevent the individual nozzles from drying. Do not, therefore,
switch the franking system off immediately, but wait until the print head is sealed, or use the
Log off button.
9. Please run a print head test and clean the print head using the Nozzle Cleaning function (sec-
tion 5.6.2. Nozzle cleaning on page 33) should you have the impression that there are lines
missing from the franked mark.
1.3. Requirements for the network environment/information security
Information
1. The franking system is connected to the user's local area network by Ethernet and by the user's
internet access correspondingly provided to exchange data with the FramaOnline2 data centre.
2. Frama guarantees that no other data that are not relevant for the franking system from the
user's network will be used, transmitted or read.
3. The user must take measures to ensure the integrity and security of the network at all times
when operating the franking system on the company network.
4. The PC interface is not active.
5. Consult the IP Configuration Manual (www.frama.com download area for further informa-
tion on connecting the franking system.
Frama Matrix F12
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1.4. Recycling and disposal
The WEEE Directive (Waste Electrical and Electronic Equipment; 2002/96/EC) was drawn up for the protec-
tion of human health and the environment to ensure that waste products are disposed of utilising the best
available reprocessing, recovery and technical recycling possibilities. Your product has been developed and
manufactured using top-quality materials and components which can be recycled and reprocessed.
Do not dispose of this product with household waste.
Please find out about local collection points for electrical and electronic waste products which are marked accord-
ingly.
You can hand over your old product to your specialised dealer/supplier when you purchase a replacement product.
The specialised dealer or supplier in Switzerland is obliged to take back used devices by the Swiss Ordinance on the
return, taking back and disposal of electrical and electronic appliances.
Frama Matrix F12
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1.5. The Frama Matrix machine
The illustrations below show the principal components of the Matrix F12 franking system. Please familiar-
ise yourself with the location of the components.
Fig.
Matrix F12 , front view:
Fig.
Matrix F12, front view:
Touch screen
Ink system
Power supply unit connection
Connection panel
Scales (optional)
Frama Matrix F12
11
1.6. Basic screen layout
The Frama Matrix F12franking system uses a touch screen for operation and navigation through the
menus.
Tip
Detailed information concerning the tariff control system screens is available in section 4.3. Deter-
mining postage value on page 21.
All the functions that are not available are hidden as a rule. This means that there are differences in the
screens between the Admin mode and the Cost Centre mode. All inputs are made via the touch screen.
There are no other keys for operating the machine.
Fig.: One touch start menu layout
ESC key: Press here to
exit the display and return
to the previous display.
CCk
ey
: This is for changing
the cost centre.
Global information field: Important data, such as the date,
franking value and variable values in the settings menu are
displayed.
ENTER key: This is for
acknowledging entries, such as
when entering the password.
"i" key: Press here to
fetch further fea-
tures/attributes for the respec-
tive display content.
OneTouch rang
e. Display the product by simply pressing a
key.
Cha
nges to
features
/information field
on b
eing pressed:
Here you learn everything about the selected postal product.
Arrow key: Press this to
go to the next entry step or
display.
Letter symbol: This
appears when a franking
result acceptable to the
Royal Mail has been ob-
tained. It is shown inverted
when deviations from the
standard settings exist.
Setup key: This is for
shifting forwards to the set-
tings menu.
General notes
The following notes are intended to support you in achieving a sharp, professional postage mark with
your Frama Matrix F12 franking system.
Information
- Information: Do not frank mail items thicker than 10 mm. You risk allowing the printing head
to touch the surface of the mail item and thus smearing the franked mark. With this in mind,
always use original Frama Matrix F12 franking labels for thick mail items and small parcels.
- Please make sure that no sharp objects, such as paper clips, are near the franking zone.
- If you have the impression that lines are missing in the franked mark, please carry out a print-
ing head test.
- Do not use very absorbent or fibrous envelopes which could prevent a cleanly printed mark.
This could invalidate your franking.
Frama Matrix F12
12
It is easy enough to install the components yourself. Be sure to observe the safety instructions at all times.
There are four steps to installation:
1. Assembly of the individual components
2. Registering with the FramaOnline2 system
3. Configuring the printer settings
4. Loading postage credit
2.1. General notes and safety information
Select a position near a mains socket and an Ethernet connection for your Frama Matrix F12 franking
system. Avoid direct sunlight and severe vibration.
Draughts can affect the accuracy of the scales.
Your Frama Matrix F12 franking system was manufactured for use in normal conditions. Remember: To-
day’s furniture is coated with a confusing variety of paints, lacquers and synthetic materials. In view of
this, it is quite possible that some of these materials contain constituents which can attack or soften the
plastic feet of our equipment. The feet of our equipment, if affected by foreign substances, can stain your
furniture. Frama is unable to accept any liability in this respect for obvious reasons.
With this in mind, use a non-slip underlay.
2.2. Making connections
The illustration below shows the location of the interfaces and the plug for the plug-in power supply unit
on the rear of the Matrix F12 franking system's housing (connection panel).
Serial port
(RS232 – PC)
Scales port
Communications
module
Socket for PSU
2. Installation
Frama Matrix F12
13
2.2.1. Make
communications connection (communications module)
Th
e connection of the relevant cable differs depending on the communications module used.
Ethernet (green)
: Plug the network cable (RJ45) into this socket. Plug the network cable into your net-
work.
2.2.2. Connecting the scales (optional)
Plug
the scales cable into the scales socket. Look in the operating manual for the scales if necessary.
2.3. Connecting to the mains electric supply
Danger
1. Check the franking system for external damage before setting it up. You may be putting your
life at risk by using a damaged machine.
2. Check the cable and plug before installing the system. Have any damage repaired by a specialist
electrician only. Do not use the system until the damage has been repaired.
3. A damaged connecting lead may only be replaced by a lead of the same type.
4. Only connect the plug into a mains socket when the franking machine housing is closed.
5. Always run the mains cable away from the rear of the franking system and make sure that no
risk exists of it being damaged or someone tripping over it.
6. Never pull the plug out of the socket by the mains cable.
Take th
e power supply unit.
Then connect the cable with the small right-angled round plug to the Frama Ma-
trix F12 (see photograph).
Make sure that the plug clicks into place properly. This will be the case when the
cable is flush against the housing.
Make sure that you have closed the top flap on the Frama Matrix F12. Check
whether the scales are free to move.
Information
Information: The switch-on routines may take some time. During this time, the Frama Matrix F12
franking system will not accept any input from you.
2.4. First use
Insert the power supply unit into a suitable mains socket. You will hear various sounds during the switch-
on routines. All the motors and sensors are being checked.
Information
Information: The switch-on routines may take some time. During this time, the Frama Matrix F12
franking system will not accept any input from you.
Th
e franking system must now be installed (registered) with the FramaOnline2 data centre.
Frama Matrix F12
14
2.5. FramaOnline2 installation
Installation on the FramaOnline2 data centre establishes the full functionality of your franking system and
is indispensable for the correct operation of the system.
Information
Information: It may be necessary to configure your franking system to ensure that it connects
successfully with your network. Follow the instructions on page 40 to make the necessary settings.
Information
In any event, you will need your PIN for administration mode as well as your FramaOnline2 activa-
tion code, which was mailed to you under separate cover. You cannot activate your system for
FramaOnline2 operation without this number. The FramaOnline2 activation code is used solely for
activation. Protect your PINs from misuse by keeping them in a safe place. If you forget or mislay
your codes, they can be read out only in the Frama Central Workshop.
A note on installation appears once the system has been started successfully.
1. Acknowledge the note on installation.
2. Select FramaOnline2.
3. Enter the admin PIN. The default value for this PIN is 1234. Press the OK key.
4. Press the “i“ key at the top right of the screen.
5. Press the Spanner key at the top right of the screen.
6. Press the “arrow” at the top right of the screen.
7. Select FramaOnline2.
8. Press the Activation PIN key and enter the activation PIN.
9. Press “arrow” symbol) in the top right-hand corner. On the FramaOnline2 screen, select the In-
stallation key. Press the YES key to begin installation.
The franking system contacts FramaOnline2.
Once FramaOnline2 installation is complete, you will be prompted to install the ink jet cassette.
2.6. Installing the ink jet cassette
Follow the instructions on page 25 to install the ink jet cassette correctly.
2.7. Loading credit from FramaOnline2
You must load postage credit into the franking system before you can frank mail with your Frama Matrix
F12 franking system.
Follow the instructions on page 15. This concludes the installation.
Frama Matrix F12
15
3. FramaOnline2
3.1. General notes
FramaOnline2 will deal with preparing the postage rates, sending use data to the Royal Mail
and provides
a simple way of loading new postage credit onto your franking system.
Your franking system must set up a connection with the data centre to allow use of FramaOnline2. Refer
to section 9.4. Connection on page 40 for this.
Tip
It is only possible to call up postage and communicate with FramaOnline2 in Admin mode.
Tip: The Admin mode is password (PIN) protected. Keep your PIN in a safe place. The PIN can only
be reset in a chargeable call-out of a service technician to your premises or in the central work-
shop.
3.2. Loading postage credit
It is only possi
ble to load postage credit in Admin mode. The Admin mode is password-protected. Switch
the device on or change to Select Cost Centre.
1. Press the Admin key in Selection mode.
2. Enter your PIN (default: 1234). Then press the ENTER key
to access Admin mode.
3. Press the “i“key.
4. Press the Spanner.
5. Press the arrow.
Frama Matrix F12
16
6. Select FramaOnline2.
7. Select Re-set.
8. Enter the desired credit amount without using a decimal
point. Please observe any provisions in your contract
with the Royal Mail.
Acknowledge this amount by pressing ENTER.
9. Your Frama F12 franking system establishes a link with
the FramaOnline2 data centre and keeps you informed
as to the progress of the connection.
Tip
The connection can last several minutes depending on the amount of data to be transferred (post-
age rates update, etc.).
Th
e transaction data is displayed once the connection is completed.
Frama Matrix F12
17
3.3. Inspection/AutoConnect
Your M
atrix franking system has an autoconnect function as a convenience. This is used to transmit the
counter readings, to check the postage rate tables and to synchronize data with the Royal Mail.
You may see the AutoConnect message while you are
changing the cost centre. You can also run this later if you
do not wish to make the connection now.
AutoConnect or delivery of the Mailmark™ data is executed
in accordance with your agreement with the Royal Mail. If
you see the AUTOCONNECT Inspection loading successful
message, the connection has been made and you can simply
carry on by touching the screen.
It is important that your franking system is permanently con-
nected through the network for the Inspection/AutoConnect
function.
Frama Matrix F12
18
4. Operation
4.1. Switching on and off
Always keep your machine connected to the mains.
4.1.1. Switch
ing the machine on
Touc
hing the dark, empty screen switches the machine on. The machine can also be turned on automati-
cally by plugging in the power supply unit.
4.1.2. Switch
ing the machine off
On t
he Mode Selection screen shown below, press the Switch Off key.
Touch the screen to wake the machine up again.
Information
Always wait for two minutes between operating the franking system and disconnecting the plug.
This procedure ensures that the print head is properly sealed and cannot dry out.
4.1.3. Selecting a mode
After swi
tching on, the operating mode selection screen ap-
pears.
CC mode: Select CC mode to frank mail items. Settings made
in CC mode will only ever apply to the cost centre currently
selected.
Admin mode: Select Admin mode to adjust global and
FramaOnline2 settings, to carry out inspections and to load
postage credit. Settings made in Admin mode always apply to all cost centres.
Frama Matrix F12
19
4.2. Accounts
4.2.1. General co
mments on cost centres
Your Frama Matrix F12 franking system is equipped with various counters which allow you to monitor
postage consumption and the number of mail items franked.
Each cost centre can be given its own name. You have 16 characters at your disposal. The cost centre
active at any time is shown in the top section of the display in the CC key. You may change to another
cost centre by pressing this key.
4.2.2. General co
mments on the display of cost centre data
Th
e data for a cost centre is displayed as follows:
Reset Number / Value: Resettable counters for the cost
centre. Reset Value shows the postage used since the last
time this counter was reset. Reset Number shows the num-
ber of mail items franked since the last time this counter
was reset.
Reset Number / Value: Total counter readings for the cost
centre. (Number counter and franked value) since the cost
centre was set up.
Credit:
This is the postage still available in your franking system.
There are also system counters which show the total counters for all cost centres. These counters cannot
be reset.
4.2.3. Selecting a cost cen
tre
You mus
t enter a PIN for each cost centre before you can work with your franking system. Unless you
have defined new PINs, the PIN for Cost Centre 1 is 1, and for Cost Centre 2 is 2 and so on. This allows
the postage costs to be assigned automatically to the appropriate cost centre.
Press 1 and then the OK key to select Cost Centre 1, for instance. The cost centre name will then be dis-
played and you can now enter the PIN (1). Press OK. The franking screen will be opened and you can
frank mail. All franked items will be assigned to this cost centre in respect of value and number.
The Cost Centre function can be called up from any start menu again by pressing the CC key.
Frama Matrix F12
20
4.2.4. Changing the cost centre PIN
Th
e cost centres are protected by a PIN by default. In the as-delivered state of the franking system, the PIN
is the same as the cost centre number. The PIN can have up to 8 digits.
Proceed as follows to change the PIN for the current cost centre:
Press the Change PIN key (in Setup 1).
Enter the old PIN. Press OK to confirm.
Enter the new PIN. Press OK to confirm.
Enter the new PIN again and confirm your input by pressing
OK.
You have access to all cost centres in Admin mode (see from page 38).
4.2.5. Changing the cost centre name
Your Fram
a Matrix F12 franking system offers you the option of assigning an individual name to each cost
centre. It is supplied by default to the Select Cost Centre screen and simplifies your work.
Press the Change PIN key (in Setup 1).
Select Change CC Name and enter the name of the cost centre using the text input screen.
4.2.6. Deleting counter readings of current cost cen
tre
You ca
n delete the counter readings for the current cost
centre in the Setup 1 menu.
Confirm deletion by pressing ENTER.
Frama Matrix F12
21
4.3. Determining postage value
Tip
Your franking system protects you against unintentionally franking at high postage rates (see Set-
tings section). By default, all franking valued over £10.00 must be approved by touching the post-
age value displayed (it is initially displayed inverted). This value can be changed in Setup 2 (section
7.2. Setup 2 menu on page 36).
Various start menus are available to you for efficient franking. You can set your preferred start menu in
Setup 1. The default menu is OneTouch.
4.3.1. OneTouch start menu
It is
not necessary to enter postage values if you use the One-
Touch keys. Instead, the mail product concerned is selected
by pressing a key. Your Frama Matrix F12 franking system has
already been pre-programmed with the most important mail
products.
The respective postal products are written on the OneTouch
keys. The type of mailing and the format are defined in the
first line. The destination and the weight are shown in the
second line. Pressing the display allows you to call up additional screens with predefined products.
Each one of these so-called OneTouch keys can be reprogrammed to suit your needs. You can call up
further product screens with the OneTouch capability by touching the postage value:
Products 1 - 6 Products 7 – 12
Products 13 – 18 Postal rate guide
This means that you have all information clearly summarised on one key.
4.3.2 Detail-guided start menu
If you press an already selected OneTouch key again, you can
modify specific features of the postal product stored in the
system.
Each postal product is made up of features predefined by the
postal system. These are:
- Product
- Destination
- Format
- Weight
- Additional services
Press the product key and select the new product. Caution! Additional services also need to be confirmed
by pressing the OK key.
You can save your changes to the OneTouch key at any time (1-T function), or return to the OneTouch
menu by pressing Esc.
The postage will be recalculated, and you can frank the mail once the Ready prompt appears.
4.3.3. Tariff-guided
Your
Frama Matrix F12 has an integrated postal rate guide for you to ascertain the postage of all available
postal products. You thus also have a clever access capability for mail items that are not used so often.
Frama Matrix F12
22
Information
Make sure that no mail items or anything similar is on the scales (zero setting of scales).
1. Sel
ect the postal rate guide by pressing the postal rate
three times.
2. Select the type of mailing. Press the arrow to show other
types of mailing.
3. Select the destination.
4. Select the format.
5. If available for the product in question, select the addi-
tional services and confirm your selection by pressing
OK.
6. Ascertain the weight of the mail item by either:
a) Pressing the appropriate weight key (weight limit,
for example, 17 g).
b) If scales are connected: putting the mail item onto
the scales (the weight appears next to the scales
symbol) and then pressing the scales symbol.
That’s all. The postal rate will appear and you can frank the mail item.
Frama Matrix F12
23
4.3.5. Postage scales and weight pop-up
There are a number of ways of determining the precise weight of the mail item using S2, S5 or S30 scales.
You can use the scales at any time in the One Touch menu or the detailed overview. Place the item to be
weighed on the scales. The weight pop-up appears. Touch the pop-up to use the item weight displayed to
calculate the exact postage charge.
Tip
If the weight causes an attribute to change, the corresponding key will flash to alert you to the
new value.
4.3.4. Numeric keypad
Postage rates can be entered independently of the mail prod-
ucts using the integrated numeric keypad.
The numeric keypad is included in the Tariff-guided start
menu. You reach it by pressing three times to the franking
value.
Enter the postage value required using the keypad. Confirm
the value by pressing OK. Assign the amount to a category.
You can begin franking once the Ready prompt appears.
The numeric keypad cannot be defined as the start menu.
Frama Matrix F12
24
4.4. Franking
It is only possible to frank mail items when the Ready prompt (letter icon) is showing in the display (see
page 10).
4.4.1. Inserting and franking the letter
You c
an now frank your mail item with the selected postage
rate. To do this, place your mail item in your Frama Matrix F12
franking system so that the right-hand edge is flush against the
housing and push the mail item back to the stop.
The letter will be franked and ejected to the left.
4.4.2. Franking labels
U
se only original Frama Matrix F12 franking labels. Frank labels in the normal way, just like a letter. Frama
Matrix F12 franking labels can be used twice. Turn the label through 180 degrees and frank it again.
To remove the adhesive label, bend the label at the perforation and peel off the backing paper.
Danger
1. Use accessories intended for this system only. The use of accessories that are not approved, or
not authorised, can be detrimental to the service life of the franking system. At the same time,
a danger to the operator can be created.
2. Always keep your fingers and other parts of the body, ties, necklaces, scarves, open sleeves
and similar loose items away from the feed entry area and the feed rollers. There is a risk of
injury on rotating parts.
3. Do not clean the system with flammable fluids. There is a risk of explosion.
4. Disconnect the system from the mains before cleaning it. Clean the system with a damp cloth
only. Do not spray any liquids on or into the franking system. There is a risk of electric shock.
Lethal hazard.
5. Do not place any liquids, glasses, franking ink, etc. on the franking system.
Frama Matrix F12
25
4.5. Fitting the ink jet cassette
4.5.1. Fitting/changing ink
jet cassette
Your Frama Matrix F12 franking system uses a double ink jet cassette to frank your mail items. The ink jet
cassette also contains the printing head.
You must therefore handle the ink jet cassette very carefully.
Information
1. Do not frank mail items thicker than 10 mm. You risk allowing the printing head to touch the
surface of the mail item and thus smearing the franked mark. You should therefore always use
Frama Matrix F12 franking labels for thick letters and packets.
2. Make sure that no sharp objects, such as staples, etc., can damage the sensitive surface of the
printing head during franking.
3. Do not use very absorbent or fibrous envelopes which could prevent a cleanly printed mark. This
could invalidate your franking.
4. The use of coloured envelopes which offer insufficient contrast with the franking mark is not
permitted.
5. After a certain time the printing head is sealed to prevent the individual nozzles from drying. Do
not, therefore, switch the franking system off immediately, but wait until the print head is
sealed, or use the Log off button.
6. Please run a print head test and clean the print head using the Nozzle Cleaning function should
you have the impression that there are lines missing from the franked mark.
7. Do not touch the gold contact surfaces in the ink jet cassette. Grease and perspiration on your
skin can leave a film which could results in “messy” print marks.
Please observe the latest installation date (see date printed on ink jet cassette) when you fit your cassette.
Call up the Change Ink Jet Cassette function:
1. Press ”i“ in one of the start menus.
2. Press the Printer Settings key
3. Press the Change Cassette key
Open the printer cover and remove the ink jet cassette (ex-
cept for first installation) by squeezing the grip surfaces to-
gether and pulling the cassette forwards out of the machine. Dispose of empty cassettes in accordance
with current regulations.
Frama Matrix F12
26
Unpack the new ink jet cassette and remove the two protective strips from the print
head.
On the top of the ink jet cassette you will find two grip surfaces. Press them to-
gether between your thumb and forefinger.
Insert the ink jet cassette from above. Follow the contour of the cover as you do
this.
Push the new ink jet cassette fully into its guide.
Release the grip surfaces. Push the ink jet cassette back with one finger to make
sure that the locking tabs are correctly positioned and that the ink jet cassette is
locked into place.
Information
The locking tabs must engage at the side (see photograph). Check that the ink jet cassette is prop-
erly seated before you close the cover again. The cover must close easily without the need for force.
If you have fitted the new cassette properly, you can now press YES
on
the screen.
The ink jet cassette will now be tested and calibrated. This process might take a few seconds.
If the ink jet cassette being used has already been fitted in your Frama Matrix F12 franking system, you
can choose between recalibration and accepting the existing calibration data. Calibrate, are you sure?
After calibration, you will be prompted to print a test frank-
ing mark. Take an envelope. We recommend that you use a
filled envelope.
Insert the envelope as for franking. The envelope will be
franked with a test mark and ejected to the left.
Frama Matrix F12
27
Example of a test print:
Alignment
X is shown on the left and
Alignment Y on the right. Valid align-
ments are indicated by an arrow. The
arrows should point to where the lines
appear straightest.
If this is already the case, you only need to confirm the following displays X and Y by pressing the ENTER
key. Sometimes, however, it is necessary for you to change the setting to optimize the results. Simply
carry out the additional instructions.
This is how you should proceed: Look for the line that ap-
pears to be straightest in the Alignment X area to the left of
the test mark. Note the number beneath it, e.g. -1.
Use the + and - keys to select the right number in the display
and then press ENTER to go to the Y setting.
Again use the + and - keys to select the right number in the
display and then press ENTER.
Run a test print again when prompted to check your settings. The arrows will now point exactly to the
settings you made, i.e. right where the lines should be straightest.
If you are still not satisfied, you can reset again by answering the prompt with NO. Press YES to save the
alignment setting.
Frama Matrix F12
28
5. Main Menu
5.1. Overview
The Main Menu is the main control point for all the important
system functions. Press the ”i” in one of the start menus to
access the Main Menu.
You can select the following functions in the Main Menu.
- Devices (see page 30)
- Logos (see this page)
- Info Print (see page 32)
- Printer Settings (see page 33)
5.2. Logo
Your Frama Matrix F12 franking system already has prede-
fined advertising messages and has been programmed with
advertising imprints as you requested. You may also store text
messages in the franking system.
Select them as follows:
1. To choose one of the messages, press the ”i“ key in the
Start menu to call up the Main Menu.
2. Press the Logo key. This could also be labelled Message or Text, depending on the current setting.
3. Press the Logo key to choose from the stored logos or
press the Message key to select from the advertising imprint
created from your templates. Press Text to choose one of the
texts you have entered.
4. Press the arrow key to browse to the next entry.
5. Press the arrow key to go to the next message.
6. Press the entry required twice quickly to select.
Frama Matrix F12
29
5.2.1. Advertising imprint
text blocks
Your Fram
a Matrix F12 franking system gives you the possibility of producing your own advertising im-
print text blocks and thus of drawing attention to holidays, special campaigns and events with your mail.
5.2.2. Entering an advertising imprint text blo
ck
Pr
ess the Enter Text key
Select the text to be written. The text entry screen opens.
In the text entry screen you can choose upper and lower case,
numbers, special characters, punctuation marks and spaces.
Pressing Enter takes you to the next line, where you finish text
entry with the ENTER key (symbol at top right). Use the CE
key to delete an incorrect entry.
1. Press A-Z for a capital letter. Pressing the Down arrow
accesses the other letters. Press the letters required.
Press the Left Arrow key to shift to lower case.
2. Enter the small letters as described under point 1.
3. Now press the Enter key to write the next line.
4. To finish the text entry, press the ENTER key so that the text is saved to the key selected.
5. That’s all. You can now choose from your texts in the same way as for messages.
5.2.3. Switch
ing the message off
You can s
witch off the message by pressing the Message
ON/OFF key if you wish to frank your mail without any mes-
sage or text.
Press the key again to switch the function back on.
Frama Matrix F12
30
5.3. Devices
The Devices menu item is used to manage connected devices.
5.3.1. Scales
(optional)
C
onnecting the S2 or S5 scales automatically extends the functional scope of your Frama Matrix F12
franking system, i.e. you can use the scales functions described immediately. By using the electronic
scales, you are able to calculate postage rates and weigh your letters, small parcels as well as other mail
items accurately. You thus automatically avoid incorrect franking.
Your Frama Matrix F12 franking system has a simple weight
display in this menu in addition to the weighing functions in
the Start menus already described.
Reset your scales to zero by pressing the Tare key.
The Info key shows data pertaining to the software used to
control the scales of a purely informative nature.
Frama Matrix F12
31
5.4. Print date
Sometimes, it might be necessary for your mail to be franked several days before the delivery date.
To this end, you can set the date printed in the Frama Matrix
F12 frank and print up to thirty days ahead.
You can bring forward the date using the + key.
You can push back the date you have previously brought
forward using the - key.
The Reset key returns you to the current date.
Confirm your choice by pressing the ENTER key. Press ESC to
return to the Main Menu without applying the setting.
The date brought forward is shown inverse in the franking
screen to draw attention to its difference from the current
date.
Tip
Please do not forget to reset the system to the current date when you have finished franking with
a date brought forward. A change of cost centre automatically resets the date.
Frama Matrix F12
32
5.5. Info Print
You can set various print modes for your Frama Matrix F12 franking system using the Info Prints. The
reports are particularly important. These allow condensed information to be printed out. These reports
help you by providing overviews when you are programming or, for example, they may be used as re-
ceipts after loading postage via the FramaOnline2 data centre.
You can call up further Info Prints by pressing the Next key (right arrow).
5.5.1. Printin
g out reports
Pr
ess the key appropriate to the report you want and feed a
C5/6 format envelope into your Frama Matrix F12 franking
system to print the report.
You can quit the Info Print menu by pressing ESC.
5.5.2. Received stamp
You c
an convert your Frama Matrix F12 franking system into a received stamping machine. Select the
Date Stamping function in the Info Print menu. This mode changes to a different franking mark. No
postage is used.
5.5.3. FramaOnline2 repo
rt
Th
e FramaOnline2 report acts as a receipt for the current transaction. You receive information about the
sum loaded and the composition of the current credit. The check amount corresponds to the total of all
amounts loaded, and it also helps you when you check your transactions.
There are also other FramaOnline2 related reports available when you press the arrow key (
Proforma
Invoi
ce and FO2 Statement).
5.5.4. Logo imprint
Th
e Logo print function in the Info Print menu allows you to print the advertising imprint only. All relevant
postage information is hidden. This mode does not consume postage.
5.5.5. Setup report (setup settings)
The setup report summarises certain settings of Setup menu 2 (Admin mode) in a clear layout.
5.5.6. CC rep
ort
Th
e cost centre report is a clearly laid out report of the data for the current cost centre or for a selected
cost centre (Admin mode). You receive the cost centre data for the periods and the overall counter level
(not resettable).
5.5.7. Statistics report
Th
e statistics report is used to print out the statistics for the current period. The data collected correspond
to the items you have mailed in the time between two connections with the FramaOnline2 data centre.
The report extends over several pages (depending on the volume of statistics).
After connecting with the FramaOnline2 data centre, the statistics are automatically deleted and then
recompiled using your consumption data.
5.5.8. Specimen
Use this function to run a postage test print to allow you to assess the print quality, for instance. No post-
age is used.
The postage test prints may not be used for franking mail items.
Frama Matrix F12
33
5.6. Printer Settings
Information
1. Do not frank mail items thicker than 10 mm. You risk allowing the printing head to touch the
surface of the mail item and thus smearing the franked mark. You should therefore always use
Frama Matrix F12 franking labels for thick letters and packets.
2. Please make sure that no sharp objects, such as paper clips, are near the franking zone. This can
damage the print head.
3. Do not use very absorbent or fibrous envelopes which could prevent a cleanly printed mark. This
could invalidate your franking.
4. The use of coloured envelopes which offer insufficient contrast with the franking mark is not
permitted.
5. After a certain time the printing head is sealed to prevent the individual nozzles from drying. Do
not, therefore, switch the franking system off immediately, but wait until the print head is
sealed, or use the Log off button.
6. Please run a print head test and clean the print head using the Nozzle Cleaning function should
you have the impression that there are lines missing from the franked mark.
7. Always use the functions from the Printer Settings menu. Replacing the print head without
adjusting the alignment and testing from the Printer Settings menu can lead to inadequate
quality of the franking mark.
The Printer Settings menu gives you access to the options and functions required for perfect printing. The
functions in the Printer Settings menu are described in sequence below.
5.6.1. Nozzle test
A franking mark test is incorporated in your Frama Matrix F12
franking system.
This test activates each individual nozzle in the printing head.
This enables you to easily locate defective nozzles, and also to
determine the scope of the cleaning programme.
Press the Nozzle Test key and insert an envelope or
similar into the system.
A test franking mark is made. Check whether all
lines have printed. Run nozzle cleaning if necessary.
5.6.2. Nozzle cleaning
Whi
te lines in the print mark or lines missing from the nozzle test print mean that the print head must be
cleaned to restore the print quality.
Information
Blocked nozzles are often the result of the electric supply being disconnected before the nozzles
could be properly sealed. Always use the system shut-down function to switch off your franking
system reliably.
Two cleaning programmes are available to you for cleaning the nozzles:
Nozzle cleaning: A no
rmal print head cleaning operation is run. The print head and the nozzles are
cleaned.
Nozz
le cleaning +: Intensive flushing and cleaning of the nozzles and the print head.
Press the appropriate key to call up the programme you need. The cleaning programme starts automati-
cally. It is advisable to run the Nozzle Test function afterwards to check how satisfactory the cleaning op-
eration was.
Frama Matrix F12
34
5.6.3. Changing the ink jet cassette
Information
Caution! Make sure that the ink jet cassette has been stored at room temperature for at least three
hours before you fit it.
Press the Change Ink Jet Cassette key in the Main Menu and
confirm by pressing YES.
Open the top cover flap. Remove the ink jet cassette by
squeezing together the grip surfaces on the cassette and
pulling it out upwards.
Follow the instructions on page 25 to install and align the
new ink jet cassette and print head correctly.
5.6.4. Print alignment
Use this function to run the adjustment of the print quality for franking separately. Normally, alignment is
run as part of the configuration following a change of ink jet cassette.
5.6.5. Print h
ead new calibration
Rec
alibrate the print head (ink jet cassette) if the overall print quality is not satisfactory.
Frama Matrix F12
35
6. Counter Readings
The various counters are described in section 4.2.1. General comments on cost centres from page 19
onwards.
7. Admin mode (settings)
Settings made in Admin mode always apply to all cost centres. Furthermore, it is only possible for you to
link up with the FramaOnline2 data centre when you are in Admin mode. The following explains in detail
the individual functions in Admin mode.
Tip
You can also make settings in each cost centre. However, when you do this not all the Admin
mode functions are available to you.
7.1. Setup 1 menu (CC and Admin)
Proceed as follows to change the basic settings of your
Frama Matrix F12 franking system :
1. In mode selection, choose Admin.
2. Enter your PIN. Then press the ENTER key to get access
Admin mode.
Tip
Save the PIN for Admin mode in a safe place. The PIN can only be reset by a service technician at
your premises. This service is chargeable.
3. Press the ”i“ key
4. The total counter readings of each cost centre and the
system are displayed in this menu. Press Select CC to
choose a cost centre. Pressing System displays overall
counter readings.
Frama Matrix F12
36
5. Press the Tool key to obtain the basic settings. The basic
settings are divided among four menus. These are desig-
nated as Setup 1, Setup 2, Setup 3 and Setup 4.
Pressing the arrow moves you forward, while pressing ESC
returns you to where you started.
7.2. Setup 2 menu
1. System Info: This displays system data that might be
useful when you obtain advice on the phone after a sys-
tem malfunction/breakdown. Touch the screen to quit
the display.
2.
Status List: This show
s system messages which might be
helpful when you are obtaining advice on the phone.
Touching the screen quits the display.
3.
Credit Warn
ing
: He
re you can define the level of remaining postage credit which, when it is
reached, will trigger a notification. The default value is £100.00.
4.
High Value: This se
tting determines that amount from which, for security reasons, you must confirm
the postage value before this amount can be franked. The default setting is £10.00. Enter the new
desired value and confirm your input by pressing ENTER.
5.
Max. value:
This defines the maximum value which can be franked on a mail item at one time. The
default value is £99.99. Enter the desired value and acknowledge your entry by pressing ENTER.
7.3. Setup 3 menu
1.
Beep ON:
Used to switch the key beep on and off. Press-
ing Beep ON switches off the beep. Pressing it again
switches the beep back on.
2.
CC C
lear ON/OFF
: Usin
g this function, you can define
whether the users of the individual cost centres may or
may not delete their cost centre contents (counter read-
ings and values). Selecting CC Clear OFF means that only
you are allowed to reset counters in Admin mode.
3.
Auto Log off
: Defines the time in minutes until the current cost centre will be closed and the user
logged off. A cost centre must be selected again before work can continue.
Auto Log off
activation and setting Auto Log off
time:
Press the Auto Log off key. Enter the desired
time. Entering zero minutes switches the Auto Log off function off. Press ENTER to acknowledge.
4.
PIN Code O
N/OFF
:
This is used to activate and deactivate PINs for the cost centres. The PIN for
Admin mode cannot be deactivated. For safety reasons, always leave the PIN activated.
Frama Matrix F12
37
7.4. Setup 4 menu
1. Product reset on log-of
f
(Auto Lo
g off: This setting de-
fines how the start menu behaves when switching between
cost centres (default = OFF).
1.
Setting ON:
The current mail product is reset and must
be re-entered when the cost centre is changed.
2.
Setting OFF:
The current product is retained when the
cost centre is changed.
2. Logo: Us
e this setting to define whether all cost centres need to work with the same logo or whether
each cost centre may use an individual logo (default = Logo CC).
Logo SYSTEM:
All cost centres automatically use the logo defined in Admin mode. The Admin mode has
an appropriate function in the Main Menu where you can define the logo.
Logo CC (default):
Each cost centre can use an individual logo. The logo is configured accordingly each
time a cost centre is called up.
7.4.1. Restarting the system
For your changes
to become effective, you need to restart your Frama Matrix F12 franking system. To do
so, use the Start up/Log off function in the Setup 1 menu.
Frama Matrix F12
38
8. Admin mode
Settings made in Admin mode always apply to all cost centres. In Admin mode you also have access to all
cost centres and can thus conveniently make settings for these cost centres (counter readings, name and
PIN). The additional features demanded by Admin mode are described below (see section 7.1. Setup 1
menu (CC and Admin) on page 35 there are for instructions on calling up Admin mode).
Tip
You can also make settings in each cost centre. However, when you do this not all the Admin
mode functions is available to you.
8.1. Main Menu
You are taken to the Main Menu after logging in. Franking is not possible in Admin mode. The Admin
functions in the Main Menu are described below.
8.1.1. Devices
8.1.1.1. Scales (optional)
There are no special features in Admin mode.
8.1.2. Logo
Sp
ecify the logo setting system-wide (to do this, in the Setup 3 menu, activate the Logo: System function).
The other functions in the Logo menu do not differ from the descriptions from page 28.
8.1.3. Info Print
A list of
all the cost centres can be printed out using the Re-
port CC key in Admin mode. All other reports and print op-
tions correspond to the descriptions given earlier in this oper-
ating manual (see section 5.5. Info Print from page 32).
8.1.4. Printer settings
Th
e Printer Settings menu item does not offer any additional functions in the Admin menu.
Tip
Only those settings that you have defined as SYSTEM in the Setup 3 menu, such as the logo, can
be adjusted.
Frama Matrix F12
39
8.2. Counter Readings
You can display the counter readings of each cost centre
shown in Admin mode. You can call up one cost centre or a
list of cost centres for this function.
Select CC:
Press this key to call up the
Select CC menu.
Select the cost centre.
8.3. Setup 1
The Change PINs and Reset Counters functions apply to all
cost centres in the Admin mode and therefore offer extended
options. The Save Start Menu item is not available in Admin
mode.
8.3.1. Change PINs
Pr
ess the Change PINs key to change the PIN for Admin mode (Change PIN) or to modify the PINs and
names for other cost centres (Select CC).
8.3.2. Reset Counters
Pr
ess Reset Counters and select the cost centre to be deleted.
The All CCs key deletes all cost centres.
Confirm the security prompts to delete the desired cost centres.
8.3.3. Setup 2/Setup 3 /Setup 4
Th
e settings for Setup 2, 3 and 4 have already been described in detail from page 39.
Frama Matrix F12
40
9. FramaOnline2
FramaOnline2 is a service provided by Frama which handles
postage payment (credit), sends franking data to the Royal
Mail, sends advertising imprints electronically and provides
the latest postage rates for you.
The FramaOnline2 menu is described below.
9.1. Loading postage credit
The procedure for loading credit (postage) has already been described in depth on page 15.
9.2. Inspection
You can run inspection loadings with your Frama Matrix F12 franking system. You use them to transmit
the counter readings, to check the postage rate tables and to balance data with the post office.
The inspection loading is a manual version of AutoConnect. Detailed information can be found on page 3
in section 3.3. Inspection/AutoConnect
9.3. Uninstall
This function is used to uninstall your Frama Matrix F12 franking system from the FramaOnline2 service.
Only use this function when requested to do so by Frama.
9.4. Connection
Press the Connection key to call up this menu. A key at the
top left shows the communication module currently active.
The modules available are listed beneath this.
9.4.1. Network setup
The instructions for configuring the network connection are supplied separately and are not the subject of
this operating manual. In the as-delivered condition, dynamic configuration by DHCP is preset; this pro-
vides an automatic connection of your Frama franking system in most cases.
FramaOnline2's address is: fo2.frama.com. Communicate using https via port 443.
Information
Current information and instructions for configuring the network connection on your Frama franking
system may be found under Downloads at www.frama.com. (?www.frama.co.uk)
You will also find here a listing of the error messages associated with the network connection and
FramaOnline2.
Frama Matrix F12
41
9.5. Last Report
Pressing this key displays the last report transmitted from the FramaOnline2 data centre. Touch the display
to return.
9.6. Print Report
Pressing this key will print out the last report transmitted from the FramaOnline2 data centre (see Info
Print FramaOnline2). Insert an envelope or similar in the franking system to print out the report.
9.7. SmartShop
SmartShop allows you to order frequently required accesso-
ries directly through your franking system.
Call up the SmartShop by pressing its key.
9.7.1. Order
accessories/options
Sel
ect the item required by pressing the relevant key. Select
the desired quantity of the item using the – and + keys. Press
the Order key again to confirm the item selection.
Continue in the same way for further items.
9.7.2. Send order
Pr
ess the ENTER key to confirm the full order. Press YES in
the Send order menu to send a binding order. The franking
system contacts the FramaOnline2 data centre.
A successful transmission is indicated in a summary.
You may print out a receipt – while the summary is displayed
– by feeding in an envelope or similar:
You will be supplied and invoiced by your local Frama Sales and Service organisation.
Frama Matrix F12
42
10. Troubleshooting/Error messages
In the event of a malfunction, a message will appear in the display of your Frama Matrix F12 franking
system. If you are unable to eliminate the problem yourself, you can obtain support on your Frama hotline
or from your local Frama dealer. Keep your customer number and franking system number ready to hand.
The Frama Matrix F12 franking system distinguishes two types of error message:
Information Messages marked with this label indicate a malfunction in the system that can be remedied
by the user (paper jam etc.) or are of a purely informative nature.
Caution! Messages marked with this label indicate a malfunction in the system. Switch the system off and
then on again. If the message remains, consult the Frama Service organisation.
Information messages, causes and how to remedy them are described below.
10.1. FramaOnline2
Display message Cause Remedy
Welcome.
Installation required.
See Operating manual.
Your Frama Matrix F12 frank-
ing system has not yet been
registered with the
FramaOnline2 service.
Run the installation as described in section
2 (page 11).
Connection interrupted. Your existing connection with
the FramaOnline2 data centre
was suddenly terminated.
Try again. Perhaps wait a few minutes and
then try again. Run an inspection loading.
Franking system locked. Your system has been locked
or unregistered.
System will soon be locked.
Perform inspection?
Your Frama Matrix F12 frank-
ing system must deliver con-
sumption data to
FramaOnline2 for forwarding
to the Royal Mail. This message
appears five days before the
franking system is locked.
Run an inspection loading.
Franking system is locked.
Perform inspection?
Your Frama Matrix F12 frank-
ing system cannot continue to
frank because a data record
required for franking was not
updated.
Select Inspection to allow a connection to
be made with the FramaOnline2 service.
The data record will be updated during
inspection.
Language changed.
Perform an inspection
to load missing text.
You have changed the lan-
guage in Setup 1. The tariff
data must be reloaded to
match the new language.
Run an inspection loading.
AutoConnect
Do you want to connect automatically to
FramaOnline2?
Daily data synchronisation with
the Royal Mail.
See section 3.3. Inspection/AutoConnect
on page 17.
Frama Matrix F12
43
10.2. Scales messages (only if scales are connected)
Display message Cause Remedy
Scales communication error. Your Frama Matrix F12 frank-
ing system not communicating
with scales.
Check that the scales cable is plugged in
properly. Switch the franking system off
and then on again. Please contact us on
our hotline if this does not correct the
problem.
The scales do not come to rest. The scales platform is not at
rest. It is therefore not possible
to determine the weight.
The scales should be installed in a vibra-
tion-free place. Even the draught from
fans etc. can cause this message.
Overloaded scales. The weight put on the plat-
form exceeds the capacity of
the scales.
Please remember: The maximum capacity
of the Frama S2 scales is 2kg, 5kg for the
Frama S5 scales and 30kg for the S30
scales. Do not use the scales platform as a
storage place.
Scale Underload A weight was on the scales
when the franking system was
switched on.
Always make sure that the scales platform
is clear when the franking system is
switched on.
Frama Matrix F12
44
10.3. Frama Matrix F12 , franking value/credit
Display message Cause Remedy
High value not confirmed. Security prompt. Touch the postage value shown inverse
in the display. You can change the post-
age limit that activates the message in
the Setup 2 menu in Admin mode.
Maximum franking value exceeded. Security prompt. The value
exceeds the maximum postage
value.
You can change the postage limit that
activates the message in the Setup
2 menu in Admin mode.
Low Credit. The credit available in your
Frama Matrix F12 franking
system has dropped below the
specified limit of £100.00
(default amount).
Load new postage credit.
If necessary, change the warning limit
using the relevant function in Admin
mode.
Low credit and ink jet cassette is almost
empty!
The credit available in your
Frama Matrix F12 franking
system has dropped below the
specified limit of £100.00
(default amount). At the same
time the ink jet cassette is
almost empty.
Load new postage credit.
If necessary, change the warning limit
using the relevant function in Admin
mode.
Replace the ink jet cassette soon.
No credit. The remaining value of post-
age credit is not sufficient for
franking.
Load more postage credit onto the sys-
tem.
Frama Matrix F12
45
10.4. Printer messages
Display message Cause Remedy
Perform calibration of ink jet cassette? You have inserted an ink jet
cassette that has previously
been fitted in your Frama
Matrix F12 franking system.
Select YES if you wish to recalibrate the
ink jet cassette or NO if you wish to
apply the existing calibration data.
Please insert a suitable cassette. Incorrect cassette type. Please use only suitable ink jet cassettes.
Cassette not recognized. Please use only
Frama ink cartridges which suit your
system.
The cassette you are using is
intended for use in a different
country.
Insert a new ink jet cassette.
Ink jet cassette is almost empty! Please
order a new cassette.
The ink in the cassette is al-
most finished. (This message
appears when 20% or less ink
remains).
Please order a new colour cartridge.
Ink jet cassette is empty.
Please insert a new ink jet cassette.
Insert a new ink jet cassette.
The expiry date has passed. Please insert
a new ink jet cassette.
The shelf life of the cassette
has passed.
Insert a new ink jet cassette. The date is
shown on the cassette packaging.
No cassette or defective cassette in-
serted. Please insert a new cassette and
switch the system off and then on again.
Cassette changed without
using the appropriate menu or
the cassette is defective.
Always use the appropriate menu item in
the Printer Settings when changing the
cassette.
Frama Matrix F12
46
11. Technical data
11.1. General
Matrix F12 franking systemspeed: 1200 letters/hour
Maximum letter thickness: 10 mm
Display: graphical, touch-sensitive screen
Default process: FramaOnline2
Number of fixed stored advertising messages: 3
Number of customer-specific advertising messages: 5
Number of freely definable texts: 2
Dimensions of advertising message: 52 x 25 mm
11.2. Envelope/envelope flap dimensions
Minimum format (length x width) 137 mm x 95 mm
Maximum format (length x width) 353 mm x 353 mm
Minimum thickness of cards 0.1 mm
Minimum thickness of envelopes 0.1 mm
Maximum envelope thickness: 10 mm
Figure: Formats and dimensions
Frama Matrix F12
47
11.3. Power supply rating
Matrix F12: 24V DC, 200 mA
PSU: 100 – 240 V, 50&60 Hz, 1.5 A
11.4. Dimensions and weight
Dimensions (L x H x W): 305 x 205 x 210
Weight: 6.8 kg
11.5. Accessories
See www.framashop.co.uk or speak to your local Frama Sales and Service organisation.
Frama Matrix F12
48
11.6. Storage and operating conditions
Matrix F12 Operating con
ditions:
Temperature range: 10°C – 40°C
Relative air humidity: 10% – 80% (not condensing)
Approved for indoor use only up to a maximum of 4000 metres above sea level
Overvoltage category II
Pollution degree: 2
Ink jet cassette ope
rating conditions:
Temperature range: 10°C – 40°C
Relative air humidity: 10% – 80%
Ink jet
cassette storage conditions:
Temperature range: 10°C – 30°C
Relative air humidity: 5% – 80%
Frama Matrix F12
49
12. EC-Declaration of Conformity
in accordance with the EEC
low-voltage directive 2006/95/EG in accordance with appendix
III B; of December 12, 2006
Hereby we explain that those corresponds to below designated products in its conception and design as
well as in circulation the execution the fundamental safety and health requirements of the Community
directive low-voltage brought by us. In the case of a change of the product not co-ordinated with us this
explanation loses its validity.
Manufacture
r:
Fram
a AG
Dorfstrasse 6
CH-3438 Lauperswil
Description of the e
lectrical equipment:
Produc
t name: Matrix F12
Type: Franking system
The agreement with further
valid guidelines/regulations following for the product is
explained:
EMC Directive (2004/108/EG) of December 15, 2004
Reference to
the harmonised standards:
EN 609
50-1:2006/AC:2011
EN 55014-1:2006 + A1:2009 + A2:2011
EN 55014-2:1997 + A1:2001 + A2:2008
EN 55022:2010
EN 55024:2010
EN 61000-6-1:2007
EN 61000-6-3:2007 + A1:2011
EN 61000-3-2:2006 + A1:2009 + A2:2009
EN 61000-3-3:2008
Laup
erswil, November 1, 2013
Thomas P. Haug
CEO
Frama Matrix F12
50
13. Index
A
Accessories ..................................................... 47
Accounts ......................................................... 19
Admin mode ............................................. 35, 38
Advertising imprint ......................................... 32
Advertising imprint text blocks ........................ 29
B
Basic settings .................................................. 36
Bring date forward .......................................... 31
C
Calibrate ......................................................... 26
CC report........................................................ 32
Change PINs ................................................... 39
Changing the print head ................................. 34
Communications module ................................ 13
Connection ..................................................... 40
Connections ................................................... 12
Controls .......................................................... 10
Cost centre name ........................................... 20
Cost centre PIN ............................................... 20
Cost centres .................................................... 19
Counter Readings ............................... 20, 35, 39
Credit: ............................................................ 19
D
Declaration of Conformity ............................... 49
Detail-guided .................................................. 21
Determining postage value ............................. 21
Devices ........................................................... 30
Dimensions of advertising message: ................ 46
Disposal ............................................................ 9
E
Entering an advertising imprint text block ....... 29
Envelope formats ............................................ 46
Error messages ................................................ 42
F
Fitting the ink jet cassette ............................... 25
FramaOnline2 ...............................14, 15, 40, 42
FramaOnline2 report ....................................... 32
Franking .......................................................... 24
I
Info Print ................................................... 32, 38
Inspection ....................................................... 40
Inspection/AutoConnect ................................. 17
Installation ...................................................... 12
Installation notes ............................................... 7
Installing the ink jet cassette ........................... 14
L
Last Report...................................................... 41
Loading postage credit .............................. 15, 40
Logo .................................................. 28, 37, 38
M
Main Menu .............................................. 28, 38
Mains connection ........................................... 13
Maximum letter thickness: ............................. 46
Messages ....................................................... 28
N
Nozzle cleaning .............................................. 33
Nozzle cleaning + ........................................... 33
Nozzle test ..................................................... 33
Numeric keypad ............................................. 23
O
OneTouch ...................................................... 21
Operating conditions ...................................... 48
Order accessories ........................................... 41
P
Postage scales ................................................ 23
Power supply .................................................. 47
Print alignment ............................................... 34
Print date ....................................................... 31
Print head new calibration .............................. 34
Print Report .................................................... 41
Printer settings ............................................... 38
Printer Settings ............................................... 33
Printing out reports ........................................ 32
R
Receipt stamping machine ............................. 32
Received stamp .............................................. 32
Recycling .......................................................... 9
Report system ................................................ 32
Reset Counters ............................................... 39
Restarting the system ..................................... 37
S
Safety instructions ............................................ 7
Scales ............................................................. 30
Scales messages ............................................. 43
Screen layout ................................................. 11
Select cost centre ........................................... 19
Send order ..................................................... 41
Setup 1 .......................................................... 39
Setup 1 menu (CC and Admin) ................ 35, 38
Specimen ....................................................... 32
Speed: ............................................................ 46
Statistics report .............................................. 32
Storage and operating conditions ................... 48
Switching on and off ...................................... 18
Switching the message off ............................. 29
Symbols used ................................................... 4
T
Tariff-guided .................................................. 22
Frama Matrix F12
51
Technical data ................................................. 46
Troubleshooting .............................................. 42
U
Uninstall ......................................................... 40
Frama Matrix F12
52
Sales and service centre:
Frama UK Limited, Hoddesdon
Questions on the operation of the franking system
For problems with the connection; online system
H
elp line: 01992 451125
O
rdering consumables: www.framashop.co.uk
or your local Frama Sales and Service organisation.
w
ww.frama.co.uk
Frama AG
CH-3438 Lauperswil
Switzerland


… 25 …


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