679380
72
Zoom out
Zoom in
Previous page
1/86
Next page
70
Step1: Please make sure wireless signal is strong enough to connect with.
(1) Make sure the camera antenna is fixed well;
(2) Best to keep the distance between the camera and router in 2~3 meters while setup;
(3) There’s no interference or obstacles from house appliance or walls;
Step2: Please check if the frequency band of the wireless signal is 2.4GHz.
Our cameras only support connecting to 2.4GHz frequency wireless band. If your wireless router is dual
band, that supports two frequency band 2.4GHz and 5GHz.
Please set the 2.4GHz and 5GHz with different SSIDs, and make sure configure camera to connect with
the 2.4GHz SSID.
Step3: Please check if your wireless password contains special characters.
Remove special character in SSID and wireless password to have a try.
Step 4: Reboot camera and router to have a check.
If above are all confirmed, power off and on the camera and router may help camera to connect.
Step 5: Please log-in the router and check if the MAC filter feature is enabled.
Camera has wired and wireless MAC, they are different. If your router has wireless MAC filtering turned
on, it’ll block camera to connect. Please turn it off, or add camera’s MACs in the allow list.
Step 6: Please change the wireless channel, and the wireless encryption of router to have a try.
Change channel helps reduce influence from nearby WiFi networks, you can try 3,6,or 11 for example.
As for encryption, suggest use WPA2/PSK AES.
Step7: At last reset camera to default, and please try re-configure the wireless settings again.
6.1.4 Unable to access camera from internet via DDNS
Before camera can be accessed remotely via DDNS, below steps need configure correctly:
(1) Set a static IP for camera
(2) Enable DDNS
(3) And do port forwarding on router
Once done, DDNS will success to sync with external IP and camera’s port will be open.
If camera won’t work remotely, cloud be port forwarding is not working or DDNS is not synced.
Go to website such as www.canyouseeme.org input port of camera and click Check Port, you’ll see
whether port of your camera is open.
But if port is closed, below tips can help get port open:
(1) Double check to make sure port forwarding settings on the router is correct.
(2) Check if there’s more than one router in network.
If yes, you need also need do port forwarding twice.
(3) Change the http port, then re-do port forwarding on router. In case current port is taken by other
service.
(4) Some ISP may also block some ports, if above steps failed try consult with your ISP directly to open
the port for you.
72


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Foscam R4 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Foscam R4 in the language / languages: English as an attachment in your email.

The manual is 5,56 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info