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Foscam Digital Technologies LLC
Telephone: 1-800-930-0949
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6.1.4 I have forgotten the administrator password
To reset the administrator username and password, press and hold down the RESET BUTTON for 5 seconds.
Upon releasing the reset button, wait for 20 seconds, the camera will reboot and the username and password
will return to the factory default administrator username and password. Please power on the camera before
reset
Default administrator username: admin
Default administrator password: No password
6.1.5 Camera can not record
When you use Windows7 or Vista, you may be not able to do manually record or change the record path
because of the security settings of computer.
There are two ways to resolve this problem:
Please add the camera as a trusted site to resolve this issue. The steps are
IE browserToolInternet PropertiesSecurityTrusted sitesSitesAdd
Open IE browser, then right click, select “Run as administrator”
6.1.6 Subnet does not match
Check whether your ipcamera in the same subnet of your computer. The step is Control Panel Network
ConnectionsDbclick Local Area Connections Choose GeneralProperties.Check subnet mask, IP
address and gateways. When you set IP address please make sure they are in the same subnet. Otherwise
you can't access camera.
6.1.7 No Pictures Problems
The video streaming is transmitted by the ActiveX controller. If ActiveX controller isn’t installed correctly you will
see no video image. You can resolve this problem by this way:
Download ActiveX controller and set the safety property of IE in the PC when you view it first time: IE
browser Tool Internet Proper Security Custom Level ActiveX control and Plug-ins. Three options of
front should be set to be Enable”, The ActiveX programs read by the computer will be stored. As follows:
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