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NVR User Manual
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4.4 FAQ
1. No image displayed on the monitor after starting up normally.
Verify the device is connected with the monitor via HD-OUT or VGA cable.
Verify the connection cable is good.
Verify Input mode of the monitor is correct.
Please check the input mode of the monitor matches with the output mode of the device (e.g. if the
output mode of NVR is HD-OUT output, then the input mode of monitor must be the HD-OUT input).
And if not, please modify the input mode of monitor.
2. No record file found in the NVR local HDD, and prompt "No record file found".
Verify the system time setting is correct.
Choose Menu > Settings > General in the GUI interface, and verify the time is correct.
Verify the search condition is correct.
Choose Menu > Playback in the GUI interface, and verify the channel and time are correct.
Verify the HDD status is normal.
Choose Menu > About > HDD Info in the GUI interface, view the HDD status.
3. Why recording is not performed after motion detection is enabled?
On the "Motion Detection" page, check whether the following are correctly set:
Check whether the motion detection channel is correct.
Check whether a trigger time segment is set.
Check whether a detection area is set.
Check whether recording is selected.
4. Why can the NVR search the IPC but cannot connect the IPC?
On the "IPC management" page, check whether the following are correctly set:
Check whether the user name and password for the IPC are correct.
Check whether the web page port for the IPC is correct.
Check whether the IPC also supports the protocol selected in the NVR.
5. The screen of the display is incomplete.
Confirm the current resolution and check the resolution supported by the display. If the resolution is
1920*1080, the display needs to support the resolution 1920*1080.
6. Why can't opened web pages on the client be used properly after the NVR server switches to
the 1080P mode?
When the NVR server switches to the 1080P mode, some functions can take effect only after the server
reboots. In this case, log out of the Web client and log in to it again. In similar cases, for example,
changing the IP address and HTTP port of the NVR, you need to log in to the client again.
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