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www
www
.foscam.co
.foscam.co
m
m
Shenzhen
Shenzhen
Foscam
Foscam
Intelligent
Intelligent
Technology
Technology
Co.,
Co.,
Limited
Limited
Tel:
Tel:
86
86
755
755
2674
2674
5668
5668
Fax:
Fax:
86
86
755
755
2674
2674
5168
5168
95
from the shipping date of FOSCAM.
This limited hardware warranty does not cover:
Software, including the software added to the products through our factory-integration system, software
that included in the CD,etc.
Usage that is not in accordance with product instructions.
Failure to follow the product instructions.
Abuse firmware upgrade without the authorized technician’s guidance.
Normal wear and tear.
Return Procedures
Please read FOSCAM warranty policy & policy of your reseller first before sending items back to
point-of-purchase.
Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA)
number before returning the product. If the product you received is suspected to be defective and the
product warranty has not expired, The RMA number will allow your reseller to track your return much
easier and help them expedite processing your request.
After receiving your RMA case number, pack the item(s) very well with the original box and all the original
accessories included such as power adapters, brackets, cables, manuals, and driver CD disks.
Write your RMA number and the return reason (the problem of the product) on the warranty card along
with the complete package to send them back.
Replacement Services
If customers ask for replacement service, please contact point-of-purchase and follow their policy.
Our technicians will inspect all items returned for replacement requests. If the retuned product is found in
working order, we will return the same item received. However customers shall be responsible for all
shipping & handling charges incurred for getting the units back to customers.
If returned products are found defective, we will replace the product and assume the shipping cost for
sending back the replacement unit to customers.
If for any reason, we are unable to provide a replacement of the original returned item(s). You will have a
choice for a “Substitute item at the same equal value.
We do not provide exchange and replacement due to normal hardware upgrade according the market
after 14 days after the product is delivered.
Our technicians will test the product before send out the replacement, any other demand for more than
two times replacement for the same product during replacement limit will be rejected.
Replaced products are warranted from the balance of the former warranty period.
Warranty Forfeiture
Warranty is void if purchase from unauthorized distributor or reseller.
Warranty is void if trade-mark, serial tags, product stickers have been removed, altered or
tampered with.
Warranty is void for mishandling, improper use, or defacing the product.
Abuse firmware upgrade without the authorized technicians guidance.
Warranty is void for physical damage, altered, either internally or externally, improper or inadequate
packaging when returned for RMA purposes.
Warranty is void if damage has resulted from accident, dismantle, abuse, or service or modification by
someone other than the appointed vendor, souse, fission or the spare part has been over the period of
97


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