Manual Foscam FI9821EP V3 (page 77 of 87) (English)

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6.1.3 I have forgotten the administrator password

To reset the administrator username and password, press and hold down the RESET BUTTON for 5

seconds. Upon releasing the reset button, wait for 20 seconds, the camera will reboot and the username

and password will return to the factory default administrator username and password. Please power on

the camera before reset

Default administrator username: admin

Default administrator password: No password

6.1.4 Camera can not record

When you use Windows7 or Vista, you may be not able to do manually record or change the record path

because of the security settings of computer.

There are two ways to resolve this problem:

Please add the camera as a trusted site to resolve this issue. The steps are ：

IE browserToolInternet PropertiesSecurityTrusted sitesSitesAdd

Open IE browser, then right click, select “Run as administrator”

6.1.5 Subnet doesn’t match

Check whether your ipcamera in the same subnet of your computer. The step is Control

PanelNetwork ConnectionsDbclick Local Area Connections  Choose

GeneralProperties.Check subnet mask, IP address and gateways. When you set IP address please

make sure they are in the same subnet. Otherwise you can't access camera.

6.1.6 No Pictures Problems

The video streaming is transmitted by the ActiveX controller. If ActiveX controller isn’t installed correctly

you will see no video image. You can resolve this problem by this way:

Download ActiveX controller and set the safety property of IE in the PC when you view it first time: IE

browserToolInternet ProperSecurityCustom LevelActiveX control and Plug-ins. Three options

of front should be set to be “Enable”, The ActiveX programs read by the computer will be stored. As

follows:

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Foscam FI9821EP V3 Manual

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