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4 APPENDIX
4.1 Frequently Asked Questions
NOTE: Always verify network connections are working by checking the status of the indicators
on the network server, hub and network card.
4.1.1 I have forgoten the administrator username and/or password
To reset the administrator username and password, press and hold down the RESET BUTTON
for 10 seconds. Upon releasing the reset button, the username and password will return to the
factory default administrator username and password. Please power on the camera before reset
Default administrator username: admin
Default administrator password: No password
4.1.2 Subnet doesnt match, dbclick to change
If the IP Camera Tool shows the error Subnet doesnt match, dbclick to change!, select Obtain
IP from DHCP server.
If this error still exists after obtaining an IP from the DHCP server, check the local area
connection of your computer and verify the subnet and gateway of the camera which should be
the same subnet of your computer.
54


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