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Step1: Please make sure wireless signal is strong enough to connect with.
(1) Make sure the camera antenna is fixed well;
(2) Best to keep the distance between the camera and router in 2~3 meters while setup;
(3) There’s no interference or obstacles from house appliance or walls;
Step2: Please check the frequency band of the wireless signal.
The camera supports dual-band 2.4GHz & 5GHz WiFi, the speed of 5GHz WiFi is high but the
penetrability is weak, so we suggest you use the 2.4GHz WiFi when there is a wall.
Step3: Please check if your wireless password contains special characters.
Remove special character in SSID and wireless password to have a try.
Step 4: Reboot camera and router to have a check.
If above are all confirmed, power off and on the camera and router may help camera to connect.
Step 5: Please log-in the router and check if the MAC filter feature is enabled.
Camera has wired and wireless MAC, they are different. If your router has wireless MAC filtering turned
on, it’ll block camera to connect. Please turn it off, or add camera’s MACs in the allow list.
Step 6: Please change the wireless channel, and the wireless encryption of router to have a try.
Change channel helps reduce influence from nearby WiFi networks, you can try 3,6,or 11 for example.
As for encryption, suggest use WPA2/PSK AES.
Step7: At last reset camera to default, and please try re-configure the wireless settings again.
6.1.4 Unable to access camera from internet via DDNS
Before camera can be accessed remotely via DDNS, below steps need configure correctly:
(1) Set a static IP for camera
(2) Enable DDNS
(3) And do port forwarding on router
Once done, DDNS will success to sync with external IP and camera’s port will be open.
If camera won’t work remotely, cloud be port forwarding is not working or DDNS is not synced.
Go to website such as www.canyouseeme.org input port of camera and click Check Port, you’ll see
whether port of your camera is open.
But if port is closed, below tips can help get port open:
(1) Double check to make sure port forwarding settings on the router is correct.
(2) Check if there’s more than one router in network.
If yes, you need also need do port forwarding twice.
(3) Change the http port, then re-do port forwarding on router. In case current port is taken by other
service.
(4) Some ISP may also block some ports, if above steps failed try consult with your ISP directly to open
the port for you.
Go to camera Status > Device Status menu, and you can check if camera’s DDNS is successful. For
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