Phone Issues
Possible SolutionPossible CauseIssue
Try pushing your phonebook contacts to
SYNC by using the Add contacts feature.
Limitations on your
phone's capability.
The system
says "Phone-
book down-
loaded" but my
phonebook in
SYNC is empty
or is missing
contacts.
If the missing contacts are stored on your
SIM card, try moving them to the device
memory.
Remove any pictures or special ring tones
associated with the missing contact.
You must switch your mobile phone on and
the automatic phonebook download
feature on SYNC.
Go to the website to review your mobile
phone's compatibility.
This is a mobile phone-
dependent feature.
I'm having
trouble
connecting my
mobile phone to
SYNC.
Try turning off the device, resetting the
device or removing the device's battery,
then trying again.
Possible mobile phone
malfunction.
Try deleting your device from SYNC,
deleting SYNC from your device and trying
again.
Always check the security and auto accept
prompt settings relative to the SYNC
Bluetooth connection on your mobile
phone.
Update your device's firmware.
Turn off the Auto phonebook download
setting.
Go to the website to review your mobile
phone's compatibility.
This is a mobile phone-
dependent feature.
Text messaging
is not working
on SYNC. Try turning off the device, resetting the
device or removing the device's battery,
then trying again.
Possible mobile phone
malfunction.
This is a mobile phone-dependent feature.
Your mobile phone must support down-
loading text messages via Bluetooth to
receive incoming text messages.
This is a mobile phone
limitation.
Audible SMS
text messages
do not work on
my mobile
phone. Access the text messaging menu of SYNC
to see if the feature is supported by your
mobile phone. Press the PHONE button
and then scroll and select Text
messaging, then press OK.
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SYNC
