USB and media issues
Possible solutionPossible causeIssue
Make sure you are not leaving the
device in your vehicle during very hot
or cold temperatures.
This is a device limita-
tion.
SYNC does not recog-
nize my device when I
start my vehicle.
Make sure you connect the device to
SYNC and press play on your device.
This is a device-
dependent feature.
Bluetooth audio does
not stream.
The device is not
connected.
Make sure that all song details are
populated.
Your music files may not
contain the correct
artist, song title, album
or genre information.
SYNC does not recog-
nize music that is on my
device.
Try replacing the corrupt file with a
new version.
The file may be
corrupted.
Some devices require you to change
the USB settings from mass storage
to media transfer protocol class.
The song may have
copyright protection
that does not allow it to
play.
From the iPhone or iPod Touch music
now playing screen, select the audio
device airplay icon at the very
bottom of your iPhone or iPod Touch
screen.
This is a device limita-
tion.
When I connect my
iPhone or iPod Touch
through the USB and
Bluetooth Audio at the
same time, I sometimes
do not hear any sound.
To listen to the iPhone or iPod Touch
through Bluetooth Audio, select
SYNC.
To listen to the iPhone or iPod Touch
through USB, select Dock Connector.
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C-MAX (CEU) Vehicles Built From: 16-03-2015 Vehicles Built Up To: 19-07-2015, CG3642en enGBR, Edition date: 02/2015, First Printing
SYNC™ 2
