LEDs on the Saffire hardware aren t working
¥ Does the unit have power? This is supplied by the Firewire cable,
is one connected? If connecting to a 4-pin Firewire port, is the
external PSU connected?
Saffire is not recognised as a valid audio interface by the recording
software in use (e.g. Cubase)
¥ Is the hardware connected to the computer over Firewire?
¥ Have the drivers been correctly installed from the accompanying
CD-ROM?
No signal when using mic inputs
¥ Is the unit powered correctly? See above.
¥ Is the gain dial of the corresponding input on the hardware set
sufficiently high? Rotate clockwise to increase the level.
¥ Is something connected to the corresponding line input on the
hardware? This will deactivate the mic input.
¥ For microphones that require phantom power (e.g. condenser
mics), is the 48V switch on the front panel engaged? (If you are
unsure about whether your microphone requires phantom power,
check the user guide for your microphone.)
¥ If seeing but not hearing a level, is the slider for the monitoring pair
of outputs far enough to the left (towards the INPUT MIX
position)? If over to the right (in the P/BACK position), only the
tracks from the sequencer will be heard.
No signal when using line inputs
¥ Is the unit powered correctly? See above.
¥ Is the gain dial of the corresponding input on the hardware set
sufficiently high? Rotate clockwise to increase the level.
¥ Is the Line/Inst switch on the hardware set correctly? The LINE
LED must be active.
¥ If seeing but not hearing a level, is the slider for the monitoring pair
of outputs far enough to the left (towards the INPUT MIX
position)? If over to the right (in the P/BACK position), only the
tracks from the sequencer will be heard.
No signal when plugging an instrument into the line inputs
¥ Is the unit powered correctly? See above.
¥ Is the gain dial of the corresponding input on the hardware set
sufficiently high? Rotate clockwise to increase the level.
¥ Is the Line/Inst switch on the hardware set correctly? The INST
LED must be active.
¥ If seeing but not hearing a level, is the slider for the monitoring pair
of outputs far enough to the left (towards the INPUT MIX
position)? If over to the right (in the P/BACK position), only the
tracks from the sequencer will be heard.
The compressor is not working
¥ Is the plug-in active? The small switch on the left of the plug-in
window must be illuminated as well as the compressor on/off
switch within the main application window (for the relevant input
channel).
¥ Are the compressor controls set correctly? The threshold must be
low enough for the signal to exceed it for the compressor to have
any effect. (See page 11 for more information).
The EQ is not working
¥ Is the plug-in active? The small switch on the left of the plug-in
window must be illuminated as well as the EQ on/off switch within
the main application window (for the relevant input channel).
¥ Are the EQ controls in a position to have an effect on frequencies
that are present in the signal? For example, a low-pass filter
working on the upper frequencies will have little effect on a bass
part. (See page 8 for more information.)
The Reverb is not working
¥ Is the reverb plug-in active to the channel?
¥ Is the reverb plug-in assigned and active on input mix window?
¥ Is Reverb active in input mix section of the relevant stereo output
port?
¥ Is the tone control set to an extreme position in the reverb plug-
in window?
No signal heard at one of the outputs
¥ Is the level of the corresponding pair of outputs set high enough
(either within SaffireControl or on the hardware)?
¥ Is the Mute button for the corresponding pair of outputs activated
(either within SaffireControl or on the hardware)?
¥ Is the Dim button activated within SaffireControl or on the
hardware (only outputs 1/2)?
¥ Are the ’mix’ controls for that pair of outputs correctly configured
for the signal being monitored? Each pair of outputs has its own
set of controls used to determine what audio is heard (a mix of
inputs and/or sequencer tracks), located in the bottom half of the
SaffireControl software panel. (See page 13 for more information.)
No tracks heard from the sequencer
¥ Do the tracks within the sequencer have sufficient level? The level
set by the faders in the top right of the SaffireControl window are
respective to that set within the sequencer.
¥ Is the slider for the monitoring pair of outputs far enough to the
right (towards the P/BACK MIX position)? If over to the left (in the
INPUT MIX position), only the tracks being recorded will be
heard.
Cannot set a sample rate
¥ Is the Saffire being used to record audio? Whilst audio is being
recorded, IN USE will show and the sample rate cannot be
selected.
Cannot lock to an external device
¥ Is a valid SPDIF source connected to the SPDIF Input on the rear
panel?
¥ Is the Saffire hardware set to the same sample rate as the digital
audio received at the SPDIF In? If not, a Lock cannot be achieved.
(See page 16 for more information.)
20
Troubleshooting
