Troubleshooting
In each problem-specific section, try the steps in the order suggested. This may
help you to solve the problem more quickly.
Try to pin point the problem and thus avoid replacing nondefective parts.
Keep a record of the steps you take when troubleshooting. The information may
be useful when calling for technical support or for passing on to service
personnel.
Identifying Problems
Follow the steps below to identify your problems:
1. Turn off your V5.
2. Disconnect any peripheral devices such as an external mouse or printer.
3. Make sure that the AC adapter is properly connected to your V5 and the
power source is good. (Use some other electrical device to confirm that the
electrical outlet is working.)
4. Leave your V5 off for approximately 10 seconds, and then switch it on again.
Your V5 should enter the boot sequence and start normally.
5. If V5 does not start normally, look for a screen message or other clue on the
malfunction.
If failure is detected in an area other than the mainboard, an error message is
displayed on the screen and testing is stopped.
If your system does not successfully start, but displays a blank screen, emits a
series of beeps, or displays an error code, consult your dealer.
General Hardware Problems
A few common hardware problems and suggested solutions are presented
below:
The display screen is dark.
1. Adjust the screen brightness.
2. Make sure that your V5 is not in suspend mode.
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