Manual Fitbit Charge 2 (page 30 of 40) (English)

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Troubleshooting your Fitbit Charge 2

If your tracker is not working properly, review our troubleshooting guidance below.

Visit help.fitbit.com more information.

Heart-rate signal missing

Charge 2 continuously tracks your heart rate while you’re exercising and throughout

the day. Occasionally the heart rate tracker may have difficulty finding a good signal.

When this happens you’ll see dashed lines where your current heart rate usually

appears

Heart rate signal missing

If you’re not getting a heart rate signal, first make sure you’re wearing your tracker

correctly, either moving it higher or lower on your wrist or tightening or loosening

the band. After holding your arm still and straight for a short wait, you should see

your heart rate again. If the heart rate signal is still missing, check your Heart Rate

setting on your Fitbit dashboard and make sure it’s set to On or Auto.

Unexpected behavior

If you experience one of the following problems, it may be fixed by restarting your

tracker:

•! Not syncing despite successful setup

•! Not responding to button presses or taps despite being charged

•! Not tracking your steps or other data

Note:

Restarting your tracker reboots the device but does not delete any data.

To restart your tracker:

1.! Plug the charging cable into the USB port on your computer or a UL-certified

USB wall charger.

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Others manual(s) of Fitbit Charge 2

Fitbit Charge 2 User Manual - German - 49 pages

Fitbit Charge 2 User Manual - Dutch - 43 pages

Fitbit Charge 2 User Manual - Dutch - 33 pages

Fitbit Charge 2 User Manual - French - 46 pages

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Fitbit Charge 2 Manual

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