Manual Fitbit Alta (page 27 of 38) (English)

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Troubleshooting your Fitbit Alta

If you experience one of the following problems, it may be fixed by restarting your

tracker:

• Not syncing despite successful setup

• Not responding to taps

• Unresponsive despite being charged

• Not tracking your steps or other data

Note: Restarting your tracker reboots the device but does not delete any data.

To restart your tracker:

1. Plug your charging cable into a USB port on your computer.

2. Insert the other end into the port on the back of your Alta. Your Alta will begin

charging.

3. Press the button on your charging cable three times within eight seconds,

briefly pausing between presses. The button is on the end of the charging

cable that is plugged into the computer.

Eight seconds after the first button press, you’ll see the Fitbit logo on the

display. This is your indication that the tracker restarted.

4. After you see the logo you can unplug Alta from the charging cable.

For additional troubleshooting or to contact Customer Support, see

http://help.fitbit.com.

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Others manual(s) of Fitbit Alta

Fitbit Alta User Manual - German - 36 pages

Fitbit Alta User Manual - Dutch - 40 pages

Fitbit Alta User Manual - French - 36 pages

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Fitbit Alta Manual

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