674438
21
Zoom out
Zoom in
Previous page
1/33
Next page
Troubleshooting
If your child experiences one of the following problems, it may be fixed by
restarting the tracker:
lNot syncing despite successful setup
lNot responding to taps
lUnresponsive despite being charged
lNot tracking steps or other data
Note:Restarting Ace reboots the device but does not delete any data.
To restart Ace:
1. Plug the charging cable into the USBport on a computer or a UL-certified
USBwall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker.
The pins on the charging cable must lock securely with the port. You'll know
the connection is secure when the tracker vibrates and you see a battery icon
on your tracker's screen.
3. Press the button on the charging cable 3 times within 8 seconds, briefly
pausing between presses. The button is on the end of the charging cable that
is plugged into the computer. 8 seconds after the first button press, the Fitbit
logo appears on the tracker's display. This indicates that Ace restarted.
4. After the logo appears, unplug Ace from the charging cable.
For additional troubleshooting or to contact Customer Support, see help.fitbit.com.
21
21


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Fitbit Ace at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Fitbit Ace in the language / languages: English as an attachment in your email.

The manual is 3,04 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Fitbit Ace

Fitbit Ace User Manual - German - 26 pages

Fitbit Ace User Manual - French - 26 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info